What are we looking for?
We're looking for a Hospitality Supervisor to lead teams across our hotel, conference, events and Festival operations. From weddings and banquets to international conferences and the Edinburgh Festival Fringe, no two days are the same.
The Role
Supported by our Hospitality Managers, you will oversee the day-to-day delivery of hospitality operations across your assigned areas. You will lead and support team members, ensuring high service standards, effective staffing and an exceptional guest experience.
Key responsibilities include:
- Supporting and motivating team members to deliver outstanding service and memorable guest experiences.
- Supervising day-to-day hospitality, food and beverage, conference, and event operations to ensure smooth service delivery.
- Assisting with staffing coordination and team deployment to meet operational requirements.
- Providing on-the-job coaching, guidance, and support to team members, helping maintain high performance standards.
- Responding to guest feedback and resolving issues promptly, professionally, and efficiently.
- Supporting the delivery of major conferences, weddings, Festival operations, and special events.
- Assisting with stock control, labour management, and monitoring operational performance.
- Ensuring compliance with Health & Safety, Food Safety, Fire Safety, and Licensing requirements at all times.
- Promoting continuous improvement, high service standards, and a positive team culture.
- Acting as a role model on shift, leading by example and providing hands-on operational support where required.
What We Offer
- A salary of £30,500 per annum, working around 42.5 hours a week
- Enhanced company pension scheme.
- Death in Service benefit of up to three times salary.
- 30% staff discount across Surgeons Quarter outlets.
- 28 days' annual leave, including 8 public holidays.
- A varied role within one of Edinburgh's leading hospitality and events destinations.
What you'll bring
- Experience in hospitality, hotel, food and beverage, conference, or events operations.
- A positive and approachable team leader with a passion for supporting and developing colleagues.
- Customer-focused, with strong communication skills and the confidence to resolve day-to-day operational challenges.
- Well organised and able to prioritise effectively in a fast-paced environment.
- Good commercial awareness, with experience supporting operational performance and cost control.
- Flexible and willing to support evening, weekend, and event operations when required.
- Committed to delivering exceptional guest experiences and maintaining high service standards every day.
- A hands-on approach, leading by example and motivating teams to perform at their best.
Who are we?
Ten Hill Place is a stylish 129 bedroom hotel, part of Surgeons Quarter in Edinburgh.
Surgeons Quarter is a wholly owned subsidiary of the Royal College of Surgeons of Edinburgh and has developed its property and facilities to create an integrated hotel, conferencing and events facility within the College campus. The facilities lend themselves to a variety of activities and events including conferences, professional meetings, weddings, exhibitions and social events. Surgeons Quarter manage a large food and beverage operation, which includes management of venue bars, private banqueting and a high street café.
Surgeons Quarter, in conjunction with SpaceUK, operate one of the largest Edinburgh Festival Fringe venues and additionally SQ is an extensive provider of Scottish Evenings.
What do we believe in?
Excellence - We push ourselves to excel. Providing the best outcomes for patients. And now, providing unparalleled hospitality in Edinburgh’s historic World Heritage centre.
Passion – We are obsessed by detail and strive to make every visit to Surgeons’ Quarter a memorable one. We love what we do, and we hope we let that show.
Inspiring - We offer an eclectic range of venues with character and history. Our venues encourage learning and sharing of knowledge, and the local produce served is put together with flair and imagination.
Considerate - We deliver an outstanding experience in all our venues due in no small part to the attitude and care of our staff. We pride ourselves in knowing we are working for an organisation who ultimately delivers surgical care around the world. We also pride ourselves on our sustainability and have collected consecutive Green Tourism Gold Awards for our hotel facility.
An overview of our facilities can be seen at www.surgeonsquarter.com and www.tenhillplace.com
You must be eligible to work in the UK.
