What you will do
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Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition
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Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership
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Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance
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Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards
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Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards
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Reconcile monthly billing, retainers and project milestones against active client agreements
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Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity
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Monitor account health metrics, identifying risk of churn or revenue leakage early
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Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems
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Identify opportunities to automate manual administrative tasks across the revenue cycle
Requirements
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Comfortable managing client contracts, retainer structures and revenue reporting
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Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly
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Meticulous oversight when reviewing client agreements, billing details and data accuracy
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A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction
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Ability to collaborate easily across sales, client account leads and accounting teams
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Experience managing teams, projects or operational workflows
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Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred)
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Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems
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QBE 3+ Years - Practical background in business, operations, finance or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA
Benefits
Pension - Matched up to 4%
Health - Private medical insurance
Family - Enhanced maternity, paternity & adoption pay
Flexibility - 25 days annual leave, Christmas shutdown and home working allowance
