Job Introduction
We are looking for a committed Business Support Officer to join our Early Help and Prevention Service to provide high‑quality administrative support that keeps the service running smoothly and professionally.
This contract is Fixed term for 1 Year, working 22.2 hours per week and will be based at Paulsgrove Family Hub.
The Role
Reporting to the Business Support Team Leader, you will provide high quality administrative support to the Early Help and Prevention Team within one of the city's three localities. You will play a vital role in the administration and smooth-running of business processes throughout the Early Help and Prevention Service and respond flexibly in order in support of the service priorities identified by the locality Service Leader.
Roles can vary greatly depending on the range of work for which the Service Leader is responsible; however, all tasks require high quality written and oral communication and a commitment to the continuous provision of high-quality customer care and the ability to multi-task and work well under pressure.
The ideal candidate will need to demonstrate the following
You have experience working in a busy administrative environment and, ideally, within Children’s and/or Young People’s Services. You possess strong minute-taking skills, enabling you to produce clear and concise meeting notes, and you are proficient in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams and OneDrive. You can demonstrate excellent numeracy, literacy and communication skills, alongside experience of budget monitoring.
You can provide consistently high standards of customer service to both internal and external customers and are committed to supporting Early Help and Prevention Service Leaders in delivering effective services for children and families. You are skilled at researching, collating and managing information, with excellent attention to detail and accuracy.
You can work flexibly to meet the needs of the team and wider service, prioritise your workload effectively, and maintain strict confidentiality when handling sensitive information. You also have a good understanding of data protection and safeguarding requirements.
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.
Please note: We are not able to offer sponsorship for this position.
Hybrid working arrangements: The role is office based and hybrid working is not available due to the responsibilities
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Our Recruitment process
We anonymise applications during application & shortlisting to ensure only relevant information is considered.
We strongly encourage candidates to add all Career and Education History to their application, as CVs are not reviewed as part of the shortlisting process.
As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. More information can be found at Equality, diversity and inclusion - Careers portal
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Safeguarding
Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.
Should you require any support in completing the application form please contact [email protected] or call the recruitment team on 023 92 616 800.
