Join Our Team
Elite Training & Consultancy (Scotland) Ltd is a leading training provider committed to supporting apprentices, employers and learners across Scotland. We are seeking a highly organised and proactive Modern Apprenticeship Support Officer to join our team and play a key role in supporting the administration, compliance and onboarding activities of our Modern Apprenticeship programmes.
This is an excellent opportunity for an individual who enjoys combining meticulous administration with learner engagement and stakeholder support. Working closely with our Quality & Contract Manager and wider delivery teams, you will help ensure our programmes operate efficiently, compliantly and provide an outstanding experience for apprentices from the very start of their journey.
About the Role
As a Modern Apprenticeship Support Officer, you will be responsible for supporting the administration and compliance requirements of our apprenticeship contracts, maintaining accurate learner records and management information systems, and coordinating candidate onboarding activities.
A key aspect of the role will be delivering candidate inductions, ensuring apprentices have a positive introduction to their programme, understand their responsibilities and are fully informed of the support available to them throughout their learning journey.
Key Responsibilities
- Coordinate and deliver apprentice induction sessions.
- Support the onboarding of new apprentices and ensure all required documentation is complete and compliant.
- Maintain accurate learner records across internal systems and management information platforms.
- Process programme registrations, certifications and learner record updates.
- Audit learner documentation to ensure compliance with contractual and awarding body requirements.
- Manage apprenticeship tracking systems, reports and learner databases.
- Liaise with apprentices, employers, assessors and internal teams to support learner progression.
- Respond to learner and employer enquiries in a professional and timely manner.
- Support quality assurance and audit activities.
- Work collaboratively with colleagues to ensure an excellent learner and employer experience.
What We're Looking For
Essential
✔ Excellent organisational and administrative skills
✔ Strong attention to detail and commitment to accuracy
✔ Confident IT user with experience of Microsoft Office applications
✔ Excellent written and verbal communication skills
✔ Ability to manage competing priorities and deadlines effectively
✔ Professional, approachable and customer-focused manner
✔ Ability to work independently and as part of a team
✔ Strong interpersonal skills with the confidence to deliver inductions and presentations
Desirable
✔ Experience working within a training provider, education or employability environment
✔ Experience of learner onboarding, inductions or customer engagement activities
✔ Knowledge of Modern Apprenticeships or funded training programmes
✔ Business Administration qualification or equivalent experience
What We Offer
- A supportive and collaborative working environment
- Opportunities for professional development and progression
- The opportunity to make a positive impact on the success of apprentices across Scotland
- A varied role combining administration, compliance and learner engagement
Apply Today
If you are highly organised, enjoy supporting learners and stakeholders, and have a passion for delivering excellent customer service while maintaining high standards of quality and compliance, we would love to hear from you.
Join Elite Training & Consultancy and help shape the apprentice experience from day one.
Pay: From £25,500.00 per year
Benefits:
Work Location: In person
