Salary: £29,064 - £31,537 per annum
Grade: G
Contract: Permanent
Hours: 37 hours per week
Location: Scarborough, North Yorkshire
If you enjoy working with people and resolving queries, this role covering Council Tax queries and collections could be ideal for you.
Your work will directly support the funding of services that matter, our schools, waste collection, and local support.
Our team…
The Revenues service forms part of the larger customer focused Customer, Revenues & Welfare and Benefits service.
The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax due to the local authority to enable it to deliver services to residents.
Role summary…
As a Revenues Officer you will assist in maximising the revenue generated from the accurate billing and collection of Council Tax and Business Rates. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature.
Duties and responsibilities…
- Reporting directly to a Revenues Team Leader you will in addition to providing a full enquiry service to its customers, specialise in one of three service areas: recovery, council tax or business rates and valuation.
- Effectively manage customer enquiries. These could be face to face, over the telephone or electronically.
- Maintain and complete accurate records about customers to allow accurate billing and collection of charges.
- You will be required to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner.
- Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met.
- Assist with the discovery of new properties and changes to existing hereditaments to accurate maintain the Council Tax and Non-Domestic Rate lists.
What you will bring…
Experience / Qualifications:
- Strong customer service experience, with the ability to have difficult conversations and manage customer complaints professionally and appropriately.
- Excellent communication skills in all areas, able to remain firm yet empathetic recognising and understating the feelings and concerns of others.
- Highly motivated and not easily discouraged, working within a pressured environment.
- A basic knowledge of Council Tax and Business Rates and the role of the Valuation Office.
- The ability to understand legislation and guidance, with a commitment to personal learning.
- To be able to plan, prioritise and organise your workload to meet the needs of the team and ensure all deadlines met.
- Good computer literacy skills.
What we can offer…
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
- a local government pension scheme with 15.1% employer contribution
- salary sacrifice schemes
- employee discount benefits including shopping, supermarkets, gym discounts and more!
- travel loans
- Health Assured – confidential help and support for your wellbeing
Contact and Apply…
For more information, please contact Damian Davey- [email protected]
Key Dates:
Closing Date: 19th July 2026
Interview Date: w/c 27th July 2026
Key Documents:
Job Description.docx
Total Rewards
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
