Thinking of relocating to Cornwall?
We are offering up to £4,000 relocation assistance to help the successful candidate make the move (subject to qualifying criteria and repayment terms)
Join a growing, forward-thinking business where you can build a long-term career, without compromising on lifestyle.
Job Purpose:
To supervise the delivery of heating service, maintenance, and repair works across allocated contracts, ensuring engineers operate safely, compliantly, and efficiently while meeting client KPIs and delivering high-quality customer service.
Key Responsibilities:
- Supervise heating maintenance and repair works across client properties and major contracts, including gas, renewables, oil, and solid fuel systems
- Represent CCS professionally at all times when interacting with clients, residents, and colleagues
- Ensure all works are carried out in line with Gas Safety (Installation and Use) Regulations, Gas Safe requirements, industry best practise and company procedures
- Support the development of engineers through training, coaching, and knowledge sharing
- Assist the Operations Manager with the day-to-day delivery of contract operations
- Support and develop apprentices across all elements of their training portfolio
- Resolve technical issues by analysing data, identifying root causes, and implementing effective solutions in collaboration with the Operations Manager
- Ensure contract KPIs and quality standards are consistently achieved across all works
- Drive and maintain 100% compliance across all fuel types and operational processes
- Deliver high-quality service to clients and residents, ensuring professionalism and respect at all times
- Liaise with residents and clients regarding ongoing and completed works
- Ensure all operatives work safely and in full compliance with company and industry standards
- Manage team assets and equipment, ensuring all tools are calibrated, maintained, and fit for purpose
- Manage engineer van stock levels, including seasonal adjustments and stock control
- Plan and manage engineer call-out rotas, including participation in escalation and out-of-hours support
- Review and quality check all documentation submitted by operatives, ensuring accuracy and compliance
- Ensure all appointments are attended and that residents/clients are kept informed at all times
- Stay up to date with industry legislation and best practice, sharing updates through toolbox talks and team briefings
- Attend and actively participate in team meetings and company briefings
- Carry out regular audits of engineers in line with company procedures and industry best practice
- Support recruitment activities and manage HR processes within the team, including absence, performance, and disciplinary matters
- Review parts usage and repeat visits, working with engineers to drive continuous improvement
- Attend complex, complaint, and multi-person jobs where required to ensure service delivery meets contract expectations
- Undertake any additional duties reasonably required by senior management
Skills/Qualifications:
- ACS qualifications: CCN1, CENWAT, CKR1, HTR1, CPA1
- NVQ Level 2 (or equivalent) in relevant trade
- Unvented hot water systems (desirable)
- Strong fault-finding and diagnostic skills
- Proven experience in a supervisory role
- Experience working within social housing on gas/renewable maintenance contracts
- Experience managing engineers and dealing directly with residents and clients
- Good IT skills, including use of mobile PDA systems
- Full UK driving licence (essential)
- DBS check required
- Experience within the renewables sector (desirable)
- Energy efficiency qualification (e.g. C&G) or equivalent experience
Personal Attributes:
- You pride yourself on truth and share knowledge for the greater good.
- You are committed to improvement and are an active team participant.
- You accept responsibility for your role and promote ownership in others.
- You have a desire to be successful and achieve goals, whether small or large.
- You are flexible to meet business needs and actively work towards expanding your knowledge and skills.
