The House of Sarunds have an opportunity for a full time Customer Support Administrator to join our well-established team based at our Head Office in Blandford. This is a full-time role, Monday - Friday 09:00-17:30
The ideal candidate for the role will have excellent interpersonal skills with the ability to communicate effectively both orally and in writing. The role can at times be subject to time restraints and customer requirements so the capability to remain calm and focused under pressure is a must.
Responsibilities to include (but not limited to):
Receiving & handling enquiries
Customer liaison & follow up
Sales Support Administration
Logging calls & updating records on company's management software
To process orders submitted via phone/email
Record credit requests on the system
Set up account applications
Assemble samples on request
Maintain department filing as required
Resolve any complaints effectively and efficiently
General administration support for help desk & relevant departments when necessary
Required skills:
Excellent level of literacy & numeracy
High level of attention to detail
Excellent telephone manner
Ability to use own initiative & multi-task accordingly
Medium to advanced level of computer literacy with emphasis on Microsoft Office packages & internal company software (training will be provided)
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- customer service: 1 year (preferred)
Work Location: In person
