Job Description: Customer Service Representative
Salary: £24,785.00
Start Date: 28/09/2026
Location: Preston, UK, Hybrid
Description
The role of a Customer Relations Representative is to manage inbound complaint calls from Costco retail customers, providing accurate information, support, and guidance to address their queries and concerns. The position focuses on delivering a world-class customer experience during every interaction, with the goal of achieving prompt and effective complaint resolution.
Principal Responsibilities
- Handle inbound complaints and make outbound calls to customers, provide appropriate solutions within the limit allowed and follow up to ensure resolution.
- To be responsible and manage cases until fully resolved.
- Maintain a positive relationship with the client, vendors, and members.
- Hit KPI’s set by management and/or the client.
- Handle every customer complaint competently with a key emphasis on a quick and satisfactory resolution to delight the customer.
- Contribute to company and client service level agreements.
- Provide accurate, valid, and complete information to customers by using the right methods/tools.
- Maintain accurate records of customer interactions, update customer accounts and general documentation onto their system.
- Ensure commitments made to customers are followed up in a timely manner.
- Take part in learning and development activities as required to develop personal & product knowledge and enhance skills.
- Commitment to continuous development to improve our customers experience and journey.
Skills, Experience & Attributes
- Experience of working in a telephone customer services environment.
- Enthusiastic, positive & approachable manner
- Passionate about exceeding customers’ expectations and delivering an outstanding customer experience.
- A great communicator, both written and verbal, who wakes up every day wanting to exceed client and customer expectations.
- Strong desire to learn, take on board feedback, strive to improve and work to personal goals as well as part of a driven, energetic team.
- Ability to multi-task, prioritize, and manage time effectively
Pay: £24,785.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home
Experience:
- Contact Centre: 1 year (required)
Work Location: Hybrid remote in Preston PR1
