Help lead one of Sheffield's most exciting leisure attractions.
BattleKart combines electric go-karts, real-life video gaming and immersive projection technology to create an experience unlike anything else. From corporate events and team building days to birthday parties and competitive gaming, no two shifts are ever the same.
We're looking for an experienced Duty Manager who enjoys leading from the front, creating exceptional guest experiences and helping a growing business reach its full potential.
You'll work closely with the General Manager to lead the day-to-day operation of the venue, support the development of the team and contribute ideas that improve both the guest experience and the success of the business.
What you'll be doing
- Leading shifts and supporting the Guest Experience team.
- Delivering exceptional customer service and memorable guest experiences.
- Taking responsibility for venue operations, health and safety, and presentation standards.
- Opening and closing the venue.
- Managing bookings, guest enquiries and operational issues.
- Supporting the recruitment, training and development of team members.
- Helping deliver corporate events, parties and exclusive venue hires.
- Building relationships with guests and identifying opportunities to encourage repeat business.
- Working closely with the General Manager to continuously improve standards, performance and the overall success of the venue.
We're looking for someone who has
- At least one year's experience in a Duty Manager or similar venue leadership role.
- Strong hospitality, leisure or attractions experience.
- Excellent communication and leadership skills.
- Confidence making decisions and taking responsibility.
- A genuine passion for delivering exceptional guest experiences.
- A proactive approach with the confidence to contribute ideas and drive improvements.
- A calm, organised approach under pressure.
- Availability to work evenings, weekends and bank holidays.
Desirable
- Experience coordinating events, developing customer relationships or supporting business development.
- Experience working towards commercial targets.
- An interest in technical operations or venue systems.
Career Development
BattleKart Sheffield is committed to developing talented people from within. As the business grows, there may be opportunities to specialise in areas such as:
- Technical Operations – supporting technical systems and maintenance following additional training.
- Sales & Events – helping develop corporate partnerships, grow group bookings and deliver memorable events.
- Hospitality Operations – supporting operational excellence, guest experience and team development.
For commercially minded team members, there may also be opportunities to earn performance-based incentives linked to generating new business and developing long-term customer relationships.
Development opportunities are based on business needs, individual performance and the skills each person brings to the team.
What we offer
- £14.66 per hour with a minimum 20-hour contract.
- Ongoing training and development.
- Genuine opportunities to grow with the business.
- Employee discount.
- A supportive management team where your ideas are valued.
- The chance to help shape one of Sheffield's most exciting leisure attractions.
If you're an experienced hospitality professional looking for a role that's more than just shift management, we'd love to hear from you.
Pay: £14.66 per hour
Application question(s):
- Are you available to work weekends and school holidays?
- Will you be able to reliably commute to Sheffield S4 for shifts?
- Are you comfortable using technology and learning new systems?
- What interests you about working at BattleKart Sheffield?
Experience:
- Hospitality management: 1 year (required)
- Leadership: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
