PMO Manager
Location: London/Hybrid
Hours: 40 hours per week
Contract: Permanent
The PMO Manager provides strategic leadership for the Technology Project Management Office, ensuring our portfolio is prioritized, resourced, and perfectly aligned with organizational goals. You will act as the architect of our delivery excellence, driving governance, continuous improvement, and cross-functional collaboration.
Key Responsibilities
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Strategic Oversight: Lead the PMO team to manage the technology portfolio, ensuring high-value activities are prioritised and executed efficiently.
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Governance & Frameworks: Serve as the guardian of the tech delivery framework, ensuring consistent execution and adherence to governance standards.
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Operational Excellence: Oversee intake, monitoring, and reporting processes, while setting and tracking functional OKRs.
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Tooling Custodian: Own the Tech Smartsheet (PPM) ecosystem, ensuring data integrity and accuracy remain the "single source of truth."
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Stakeholder Partnership: Build influential relationships with the Technology team, Transformation Office, and wider business units to provide strategic direction and support.
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TMO Collaboration: Partner closely with the wider Enterprise TMO to harmonize delivery methodologies. You will ensure the Technology PMO operates in lockstep with enterprise standards, championing the sharing of best practices and driving cross-functional efficiency.
Merlin - It's where we playMerlin Entertainments
Merlin Entertainments2.17K subscribers
- Bachelor’s degree in business, Project Management, or a related field (master’s degree preferred).
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At least 5 years of experience in PMO management or a similar role.
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Strong understanding of portfolio management methodologies (e.g., Agile, Waterfall) and portfolio management best practices.
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Proven experience in managing complex portfolios, including resource planning, risk management, and performance tracking.
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Familiarity with project management tools and software (e.g., MS Project, Jira, smartsheets etc.).
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PMP, PgMP, or other project management certifications are preferred but not mandatory
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Strong analytical and problem-solving skills, with the ability to drive results in a complex and fast-paced environment.
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
