Job Overview
We are seeking a dynamic and experienced Coffee Shop Manager to oversee daily operations within our retail environment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. This role requires effective management of staff, inventory, and sales strategies to ensure the tea shop runs smoothly and efficiently.
Responsibilities
- Lead,manage and work alongside a team of staff, providing guidance and support and create a positive work environment
- Oversee daily tea shop operations, ensuring high standards of customer service.
- Handle customer enquiries and resolve any issues or complaints promptly to enhance customer satisfaction.
- Manage inventory levels, including ordering, receiving, and stock control
- Handle administrative tasks such as scheduling, or rotas.
- Ensure compliance with health and safety regulations within the Tea Shop
- Ensure Food Safety protocols in compliance with regulations.
- Work closely with the owners.
- Assist with developing promotional activities to retain and attract new customers.
Requirements
- Proven experience in hospitality or a similar supervisory role
- Strong leadership capabilities with a focus on team management
- Excellent communication skills
- Strong organisational skills with the ability to manage time effectively
- The ability to work weekends on a rotating basis is essential. The current opening hours are 8.00 am until 4.00 pm.
- Excellent communication skills
- A passion for leading a team to provide excellent service.
- Due to the rural location providing your own transport is essential
This position offers the opportunity to develop, create and work in a friendly environment allowing for a good work/life balance
Job Types: Full-time, Part-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
