Job Ref: PRO1225
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 06/08/2026
Closing date: 06/09/2026
We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of the hotel while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred qualifications
- Hospitality work experience
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
- Proficiency in a second language or multiple languages
At Mercure Exeter Southgate Hotel Spa, we believe every day should bring new opportunities to learn, grow and make a difference.
Located in the heart of one of England's most vibrant historic cities, our hotel is fast-paced, welcoming and full of opportunity. Every day we welcome guests from around the world, and every day our team works together to deliver exceptional hospitality and unforgettable experiences.
Whether you're launching your hospitality career or taking the next step, you'll be part of a supportive team where your ideas are encouraged, your development is invested in and your contribution is recognised. With opportunities across multiple departments, there's always room to learn, progress and build your future.
Our city-centre hotel offers 156 stylish bedrooms, Gate House Restaurant, the Terrace Bar Lounge, a Health Club with swimming pool, gym and spa facilities, plus extensive meeting and event spaces. Welcoming both business and leisure guests throughout the year creates a vibrant environment where every day offers new experiences and opportunities to grow.
If you're someone who enjoys working with people, thrives in a dynamic environment and wants to be part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
