The Customer Services Manager leads a high-performing team that is at the heart of our customer experience, ensuring excellent service, seamless order management, effective issue resolution, and strong customer supply chain collaboration across all customers.
Responsible for delivering accurate and efficient processing of customer transactions, including orders, credits and price changes, the role safeguards service levels, drives swift resolution of customer enquiries, and coordinates cross-functional activity across Sales, Planning, Logistics, Finance, Manufacturing and 3PL partners.
As a people leader, you will coach and develop the Customer Services team to deliver outstanding service, proactive customer communication, exceptional order accuracy, and continuous performance improvement.
Acting as the voice of the customer within the business, you will build strong relationships, balance customer expectations with operational capability, and work collaboratively to improve availability, OTIF performance, forecast accuracy, and end-to-end service excellence.
