Job Description
Job Title
Senior Support Worker
Reports to
Registered Manager / Deputy Service Manager
Salary
- Senior Support Worker duties: £12.95 per hour, plus £1.56 holiday pay (12.07%) = £14.51 per hour
- Care delivery: £12.71 per hour, plus £1.53 holiday pay (12.07%) = £14.24 per hour
- Enhanced weekend care delivery: £13.71 per hour, plus £1.66 holiday pay (12.07%) = £15.37 per hour
- £42.86 per day for participating in the Duty rota (Monday to Friday or weekend/Bank Holiday cover).
- Enhanced rates apply for all UK Bank Holidays.
About Lillie-Rose Home Care
At Lillie-Rose Home Care, we believe everyone deserves to live safely, independently and with dignity in their own home.
We are proud to deliver Outstanding-quality care through compassionate, highly trained professionals who genuinely care about making a difference. Our people are at the heart of everything we do, and we are committed to creating a supportive, rewarding workplace where individuals can grow and build successful careers.
As a Senior Support Worker, you will not only provide exceptional care but also act as a role model for colleagues, helping to maintain the high standards our clients expect.
What We Offer
- Competitive rates of pay
- 28 days annual leave (pro rata)
- Mileage paid from your home to your first call and from your last call home
- Business mileage paid at 30p per mile, with an additional 15p per mile claimable through HMRC Mileage Allowance Relief
- Client transport mileage paid at 45p per mile
- £150 attendance bonus paid twice each year
- Fully funded Care Certificate and nationally recognised qualifications
- Ongoing training and leadership development
- NEST Workplace Pension
- Free Blue Light Card membership
- Free Company Shop membership
- Free uniform and identification badge
- Employee Assistance Programme
- Refer a Friend Scheme
Career Progression
At Lillie-Rose Home Care, we are passionate about developing our people and promoting from within. The Senior Support Worker role is a key leadership position and is designed to prepare you for the next stage of your career.
As you develop your skills and experience, you will have the opportunity to progress into management roles, including:
- Care Coordinator
- Deputy Service Manager
- Service Manager
We provide ongoing mentoring, leadership development, nationally recognised qualifications and practical experience to help you achieve your career ambitions. We are committed to recognising talent, supporting professional growth and promoting from within wherever possible.
About the Role
The Senior Support Worker is a key member of the care team, delivering exceptional person-centred care whilst supporting, mentoring and developing Support Workers across the service.
You will promote best practice, provide leadership within the community and work closely with the management team to ensure our clients receive safe, responsive and high-quality care.
This role combines direct care delivery with quality assurance, field supervision, mentoring and client support.
Flexible Working Hours
We understand everyone has different commitments, so we offer flexible shift patterns, including:
- Full-time and part-time opportunities
- 7:00am – 3:00pm shifts
- 2:00pm – 10:00pm shifts
- Full-day shifts between 7:00am and 10:00pm
We're Looking For Someone Who
- Has previous experience working in domiciliary care (essential).
- Has completed the Care Certificate and is committed to continuous professional development including NVQ 2 or 3.
- Is kind, caring and compassionate.
- Leads by example and supports colleagues to achieve high standards.
- Has excellent communication and organisational skills.
- Is reliable, honest and professional.
- Is committed to delivering outstanding person-centred care.
- Is flexible and willing to participate in the Duty rota, including evenings, weekends and Bank Holidays where required.
- Wants to continue developing their career with Lillie-Rose Home Care.
Key Responsibilities
Care Delivery
You will:
- Deliver outstanding person-centred care.
- Promote independence, dignity and choice.
- Provide personal care and emotional support.
- Support clients with medication in accordance with company policies and procedures.
- Assist with mobility and moving and handling.
- Prepare meals and support nutrition and hydration.
- Complete light domestic duties where required.
- Escort clients to appointments and community activities.
- Accurately complete electronic care records following every visit.
- Report any changes in a client's health or wellbeing immediately.
- Work in accordance with each client's care and support plan.
Leadership Responsibilities
You will:
- Support, mentor and encourage Support Workers.
- Carry out spot checks and field observations.
- Complete medication competency assessments.
- Deliver practical field-based training and coaching.
- Promote safe working practices.
- Support the induction of new colleagues.
- Identify training and development needs.
- Demonstrate best practice and provide professional leadership.
- Encourage positive teamwork and effective communication.
- Complete duty responsivities as and when required.
Quality & Compliance
You will:
- Complete Care Plan reviews.
- Review and update Risk Assessments.
- Participate in client review meetings.
- Support introductions for new care packages.
- Monitor care standards within the community.
- Ensure all documentation is accurate, complete and compliant.
- Identify concerns and escalate appropriately.
- Support safeguarding investigations where required.
- Promote continuous improvement across the service.
- Ensure all changes to care packages are communicated promptly to the Care Coordinator or management team.
Duty Responsibilities
When participating in the Duty rota, you will:
- Respond professionally to out-of-hours telephone calls.
- Coordinate emergency care cover where required.
- Escalate safeguarding concerns and serious incidents appropriately.
- Arrange emergency staffing cover or cover sickness as required.
- Provide support and guidance to care staff working in the community.
- Record all actions accurately and communicate effectively with the management team.
What We're Looking For
Essential
- Previous experience working in domiciliary care.
- Care Certificate completed.
- Full UK Driving Licence with access to your own vehicle.
- Good written and verbal communication skills.
- Excellent organisational and time management skills.
- Compassionate, professional and reliable.
- Ability to work independently and as part of a team.
- Flexible to work evenings, weekends and participate in the Duty rota.
- Good IT skills.
- Willingness to complete further qualifications, including NVQ Level 3 if not already achieved.
Desirable
- NVQ Level 3 in Health & Social Care (or working towards).
- Previous experience supervising or mentoring staff.
- Experience carrying out spot checks and competency assessments.
- Experience completing medication competency assessments.
- Good understanding of CQC Fundamental Standards.
- Knowledge of the Mental Capacity Act, Safeguarding, GDPR and Health & Safety legislation.
Our Values
Every member of the Lillie-Rose team is expected to:
- Put people at the heart of everything they do.
- Treat everyone with dignity, kindness and respect.
- Deliver Outstanding standards of care.
- Work honestly and with integrity.
- Promote independence and choice.
- Take responsibility for their actions.
- Support and encourage colleagues.
- Communicate openly, professionally and respectfully.
- Continually develop their knowledge and skills.
- Take pride in representing Lillie-Rose Home Care.
General Responsibilities
All employees are expected to:
- Follow all company policies and procedures.
- Complete mandatory training within required timescales.
- Attend supervisions, appraisals and team meetings.
- Maintain confidentiality at all times.
- Comply with Health & Safety legislation.
- Follow Infection Prevention and Control procedures.
- Recognise and report safeguarding concerns immediately.
- Maintain accurate, timely and professional records.
- Represent Lillie-Rose Home Care professionally at all times.
- Undertake any other reasonable duties commensurate with the role as requested by the Registered Manager or Directors.
This job description outlines the principal duties and responsibilities of the role. It is not intended to be an exhaustive list, and responsibilities may change in line with the needs of the business following consultation with the post holder.
Pay: £14.24-£15.37 per hour
Benefits:
Work Location: Hybrid remote in Doncaster DN11
