Job Specification: Duty Manager – Scotswood Showbar Newcastle
Job Title
Duty Manager
Reports To
Owner / Venue Manager
Location
Scotswood Showbar, Newcastle Upon Tyne, NE4 7JH
Employment Type
Full-Time
Job Purpose
The Duty Manager is responsible for the smooth day-to-day operation of the cabaret bar during assigned shifts. This role combines hospitality management, customer service excellence, team leadership, and operational oversight to ensure guests enjoy a safe, entertaining, and memorable experience. The Duty Manager will lead front-of-house teams, maintain service standards, oversee bar operations, and ensure compliance with licensing and health and safety regulations.
Key Responsibilities
Operational Management
- Oversee all venue operations during assigned shifts.
- Ensure the cabaret bar is fully prepared for service and performances.
- Monitor customer flow and venue capacity.
- Resolve operational issues quickly and effectively.
- Conduct opening and closing procedures, including cash reconciliation and security checks.
Customer Experience
- Deliver exceptional customer service and maintain a welcoming atmosphere.
- Handle customer enquiries, complaints, and incidents professionally.
- Build positive relationships with regular guests and VIP customers.
- Ensure entertainment and service standards meet venue expectations.
Team Leadership
- Supervise bar staff, servers, hosts, security personnel, and support staff.
- Brief staff before service and communicate performance expectations.
- Motivate and support team members during busy periods.
- Assist with staff training, coaching, and performance management.
- Ensure adherence to company policies and procedures.
Bar and Stock Management
- Monitor stock levels and report shortages.
- Assist with ordering, receiving, and controlling stock.
- Minimise wastage and prevent stock loss.
- Ensure all bar equipment is maintained and operating correctly.
Financial Responsibilities
- Monitor sales performance and revenue opportunities.
- Manage cash handling procedures and end-of-shift reconciliation.
- Support achievement of budget and profitability targets.
- Ensure accurate recording of transactions.
Compliance and Safety
- Ensure compliance with licensing laws and responsible alcohol service.
- Maintain high standards of cleanliness and presentation throughout the venue.
- Enforce health and safety procedures.
- Manage incidents, accidents, and emergency situations appropriately.
- Liaise with security staff to maintain a safe environment for guests and employees.
Person Specification
Essential Requirements
- Previous experience in a supervisory or management role within hospitality, nightlife, entertainment, or licensed venues.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Sound knowledge of bar operations and alcohol licensing regulations.
- Ability to work under pressure in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.
- Flexible availability, including evenings, weekends, and public holidays.
Desirable Requirements
- Experience working in cabaret, theatre, live entertainment, or late-night venues.
- Personal Licence Holder qualification (where applicable).
- First Aid certification.
- Experience with EPOS and venue management systems.
Key Competencies
- Leadership and decision-making
- Customer focus
- Teamwork and collaboration
- Commercial awareness
- Attention to detail
- Reliability and professionalism
- Conflict management
- Time management and organisation
Working Conditions
- Primarily evening and late-night shifts.
- Standing and moving throughout the venue for extended periods.
- Exposure to loud music, live performances, and busy hospitality environments.
- Responsibility for managing customer-related incidents and emergencies.
Performance Indicators
- Customer satisfaction and feedback.
- Achievement of sales and revenue targets.
- Compliance with licensing and health & safety requirements.
- Staff performance and retention.
- Successful management of venue operations during shifts.
Pay: £30,420.00 per year
Benefits:
Work Location: In person
