Clinical Receptionist
Part-Time & Full-Time Opportunities
Are you a friendly, organised, and proactive individual with a passion for delivering exceptional customer service? Join our dedicated team at Edinburgh Sports + Spinal Physiotherapy (ESS Physiotherapy) a leading private clinic committed to helping people move better and live pain-free.
Location: ESS Physiotherapy, Earl Grey Street Clinic, EH3 9BN
Hours: Part-time and full-time opportunities available depending on the successful applicant (approximately 15–30 hours per week). Shifts will be scheduled within our clinic opening hours of 8:00am–8:00pm.
About the Role
As the first point of contact for our patients and visitors, you will play an important role in creating an exceptional clinic experience while supporting the smooth day-to-day running of the practice.
Key Responsibilities
- Welcome patients and visitors with warmth, professionalism, and excellent customer care
- Manage appointment bookings, incoming phone calls, emails, and online enquiries
- Coordinate appointment scheduling using clinic management software
- Support physiotherapists and clinicians to ensure efficient daily operations
- Process payments and assist with invoicing and insurance administration
- Maintain a clean, organised, and professional reception and clinic environment
About You
We’re looking for someone who:
- Has previous reception, front-of-house, or administrative experience (healthcare experience desirable but not essential)
- Demonstrates strong clerical and administrative skills with excellent attention to detail
- Is highly organised and able to manage multiple tasks effectively
- Is comfortable with data entry and maintaining accurate records
- Has strong typing and written communication skills
- Presents professionally and demonstrates excellent telephone etiquette
- Is proficient in Google Workspace applications
- Is confident using technology and booking systems (full training provided)
- Is reliable, approachable, and enjoys working collaboratively as part of a team
Why Join ESS Physiotherapy?
- Positive, supportive, and welcoming team environment
- Comprehensive training and onboarding
- Opportunities for professional development and career progression within a growing healthcare business
- Staff discounts on physiotherapy services
- Excellent public transport links and central Edinburgh location
If you’re looking for a rewarding front-of-house role where you can make a meaningful difference in people’s lives every day, we’d love to hear from you.
To apply: Please send your CV and a short cover letter to [email protected]
Job Type: Part-time / Full-time opportunities available
Pay: From £12.80 per hour, dependent on experience
Job Type: Part-time
Pay: From £12.80 per hour
Experience:
- Receptionist: 2 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
