At Spa Medical Centre we are looking to recruit flexible, enthusiastic, caring and motivated Care Navigators to join our Team.
The Care Navigator will be responsible for providing excellent and efficient customer service over the telephone, in a very busy pressurised environment. Front of House cover, dealing with services users face-to-face, who can, at times, be distressed and demanding.
The successful candidate will have previous customer facing experience and will have excellent organisational and communication skills as well as a high level of competency using Microsoft Office products and computers. They will have the ability to liaise with staff at all levels and work effectively as part of a team. A strong commitment to personal and professional development and teamwork are essential for this role.
It is a permanent role. Full induction and training is given. We offer a generous NHS pension scheme, staff uniform, five weeks annual leave plus bank holidays.
If you are interested in applying for this role please contact us for an application form.
Working: can offer part time to full time hours, shifts between the hours of 07:45 – 20:00hrs
Starting Salary £12.75/hr Pay Increased after successful probation.
Key Duties:
- To ensure telephone calls are answered in a timely and professional manner and signpost to the most appropriate service, appointment or clinician.
- To welcome patients and service users as the first point of contact to the Practice.
- To arrive, make, amend or cancel appointments (face‑to‑face).
- To read, action and maintain the ‘Patient Contact List’ system in accordance with the Practice’s policy and process.
- To assist patients with the new registration process.
- To share information regarding the complaints procedure.
- To ensure patient confidentiality, respect, and dignity is adhered to at all times.
- Ensure patient confidentiality, respect, and dignity is adhered to at all times.
- Pass on patient requests to the most appropriate department or team member.
- Act with professionalism and ensuring that ethical conduct is adhered to at all times.
For a full job description and personal specification please request via email
Qualifications and Experience:
- GCSE in English Grade C or above (or equivalent)
- Proficiency in Microsoft Office suite
- Experience with telephone call handling
- Strong organizational skills with attention to detail
- Excellent communication skills, both written and verbal
- Experience in data entry and clerical tasks
- Ability to multitask and prioritize tasks effectively
Pay: From £12.75 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
