Parts Advisor – Drive Motor Retail, Ipswich
OTE: Up to £32,250 inc Bonus
Monday to Friday 45 hour week (No Weekends)
Drive Motor Retail is offering an exciting opportunity for an experienced Parts Advisor to join our team in Ipswich. With a strong focus on customer satisfaction, streamlined operations, and employee wellbeing.
Why Join Drive Motor Retail?
We are one of the UK’s most forward-thinking automotive dealer groups, committed to both customer service and the career development of our employees. This role is ideal for someone passionate about the motor trade who thrives in a fast-paced, customer-focused environment.
What We Offer:
- 24 Days Holiday + Bank Holidays
- Clear career progression paths and manufacturer-backed training
- Competitive bonus structures rewarding individual and team success
- Employee benefits including discounted shopping, gym memberships, and dining offers
- Healthcare support with a Medicare cash plan for you and your children—includes same-day GP access, and dental and wellbeing cover
Key Responsibilities:
- Provide efficient, knowledgeable service to retail, trade, and internal workshop customers
- Process parts enquiries and orders with accuracy and urgency
- Identify additional sales opportunities and promote special offers
- Use your technical knowledge to assist customers clearly and confidently
- Communicate any stock discrepancies to the Parts Manager promptly
- Maintain compliance with company processes and customer data protection policies
What We’re Looking For:
- Previous experience working as a Parts Advisor in a dealership or and Automotive environment
- Strong working knowledge of parts catalogues and stock control systems
- High level of accuracy in all administrative tasks and record-keeping
- Confident communicator, both face-to-face and over the phone
- Committed to delivering exceptional customer service and supporting team targets
Desirable:
- Experience with CDK (Kerridge) systems
- A solid technical understanding of motor vehicles and components
Job Types: Full-time, Permanent
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Store discount
Experience:
- Parts Advisor : 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
