We are offering a rewarding career with a premium, nationwide, introduction homecare agency. If you are looking to work within a company who will value you, encourage your development and give you the possibility to progress, then Waymouth & Ward Homecare would welcome the opportunity of doing so.
With an ever- growing client base and a queue of first-class carers wishing to join our family of Carers we will benefit from your skills within our team.
As such, you will be responsible for matching our Clients and Carers, ensuring that both are receiving the platinum service they deserve. You will build quality relationships with your own portfolio of Clients whilst developing effective connections with our family of Carers. As an introductory agency we fall outside the scope of CQC regulation so Carers are self-employed and we do not manage the service.
If you are a compassionate, problem solving, Client focused and engaging individual then we would very much like you to be part of our team.
Operations Partner role
· Overseeing a portfolio of clients
· Highlighting to potential Clients, the benefits of joining and ethos of the agency
· Continue to support your clients through every step of the registration process
· Matching the right carer to your clients, guaranteeing their needs are met
· Support our Carers when they call, listen then help them solve their enquiry
· Maintain accurate records and update systems, ensuring the smooth running of the agency
· Be on-call on a shared rotational basis during the week and at weekends, taking enquiries and supporting different scenarios
Who we are looking for
· Someone with a strong work ethic, who thrives on working in a busy environment
· Compassion, empathy and skills to connect with your clients
· Experienced in customer service preferred
· Good organisational skills, always paying attention to the smallest detail
· Strong interpersonal and problem-solving skills
· Willing to be part of the on-call rota in the evenings and at weekends (Paid £3k per annum)
What we can offer you
· 25 days annual leave plus a day off on your birthday
· Performance based bonus
· Progression within a fast-growing agency
· Encourage learning and development
Working hours
Monday to Friday 9am – 5pm, WFH on a Friday.
If you are a compassionate, client-focused individual apply now for a rewarding career where your efforts truly make a difference.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Do you have 12 months care co-ordination experience?
Work Location: In person
