Job Description – Weekends On-Call Coordinator
Work Location: Hybrid (Edinburgh)
- Work Style: Primarily work-from-home (WFH).
- In-Office Requirement: Twice-weekly visits to our Edinburgh office to collect electronic equipment and have quick briefing.
- Location Preference: Candidates should ideally live within a 40-minute driving distance of Edinburgh to accommodate the weekly pickups.
- Hours of Work
This is a weekend on-call position providing operational support outside normal office hours.
Working Pattern:
- Friday: 5:00 pm – 10:30 pm
- Saturday: 6:00 am – 10:30 pm
- Sunday: 6:00 am – 10:30 pm
- Monday: 6:00 am – 8:30 am
Rota:
- 3 weekends on duty followed by 1 weekend off.
- In a fourth week one morning weekday (6am to 8:30 am) and one evening weekday (5pm to 10:30pm)
Role Overview
As the Weekends On-Call Coordinator at Quality Care (SC), you will be responsible for ensuring the smooth and safe delivery of domiciliary care services throughout weekends and out-of-hours periods. You will act as the first point of contact for care staff, service users, families and healthcare professionals, ensuring that all care visits are delivered safely, efficiently, and in accordance with company policies and CQC requirements.
This role requires excellent organisational, communication, and problem-solving skills, together with the ability to remain calm under pressure and make informed decisions in a fast-paced environment.
Key Responsibilities
- Manage and coordinate all weekend and out-of-hours care services.
- Monitor the electronic rostering system to ensure all scheduled visits are allocated and completed.
- Respond promptly to emergency calls from care staff, service users, and their families.
- Arrange emergency cover for sickness, absenteeism, or unexpected staffing shortages.
- Reallocate visits where necessary to ensure continuity of care.
- Provide telephone support, guidance, and advice to care staff throughout the on-call period.
- Escalate safeguarding concerns, accidents, incidents, medication errors, or serious issues in line with company policies.
- Liaise with emergency services, NHS teams, social workers, district nurses, GPs, and other healthcare professionals where required.
- Conduct emergency welfare visits when necessary.
- Support care workers with guidance relating to moving and handling, medication, care plans, and risk assessments.
- Ensure all incidents, telephone calls, actions taken, and decisions are accurately documented on the company's electronic care management system.
- Complete comprehensive handovers for the Registered Manager and office team before the start of the next working day.
- Maintain confidentiality and comply with GDPR, company policies, and Care Inspectorate/CQC regulations.
- Promote a positive, professional, and compassionate image of Quality Care (SC) at all times.
Person Specification
The successful candidate will:
- Have previous experience working within domiciliary care or home care coordination.
- Be confident making decisions independently during out-of-hours periods.
- Have excellent communication and customer service skills.
- Be calm under pressure and able to prioritise competing demands.
- Demonstrate excellent organisational and time-management skills.
- Be proficient in Microsoft Office and electronic care management systems.
- Be reliable, trustworthy, and able to work autonomously.
- Have a strong understanding of safeguarding, risk management, and person-centred care.
Essential Requirements
- Minimum 1 year's experience in Home Care Coordination or a senior care role.
- Full UK Driving Licence.
- Access to a vehicle for work purposes.
- Good IT and administrative skills.
- Excellent verbal and written communication skills.
- Flexibility to respond to emergencies and changing priorities.
- Right to work in the UK.
Desirable Qualifications
- SVQ Level 3 in Health and Social Care (or equivalent).
- Experience using electronic rostering and care management software.
- Knowledge of Care Inspectorate/CQC standards and domiciliary care legislation.
Benefits
- Competitive salary.
- Company pension.
- Work from Home
- Statutory Sick pay.
- Full induction and ongoing training.
- Continuous professional development opportunities.
- Supportive management team.
- Opportunity for career progression within the organisation.
Pay: £20,000.00 per year
Benefits:
Work Location: Hybrid remote in Edinburgh
