Forres Sandle Manor seeks to appoint a suitably experienced part-time Lower School Receptionist to join our friendly team.
The role objective is to deliver a positive and distinctive customer experience and provide a welcoming and professional image of the school to every pupil, parent or visitor. The role is customer facing and will provide ‘first impressions’; therefore, it is critical for the reception team to be focused on customer service at all times.
The reception staff also contribute to administrative support to the whole school, including attendance registers.
You will be joining the school at a pivotal time in its history, as we welcome pupils up to the age of 16, with the recently completion of our new STEAM building.
BENEFITS OF SERVICE
The school is characterised by a warm, friendly and welcoming atmosphere. Members of staff support one another and this ethos is reflected in the ease of access that all members of staff have to the senior leadership team. Relationships with pupils are respectful, purposeful and warm and our parent body are hugely supportive of and passionate advocates for the school.
All new colleagues are supported through a personalised induction programme and are appointed a mentor to help them settle in upon arrival. All staff enjoy free on-site parking, an excellent pension scheme plus free lunch/supper and refreshments during term time.
START DATE
1st September, or as close as possible to that date.
HOURS OF WORK
Monday - Friday 8am-1pm, term-time plus staff training days (currently 6 per year).
SALARY: £13,027 pa (FTE £26,560) £12.71 per hour, 25 hours per week. Paid weeks are 41 this includes 5.6 weeks of holiday pay.
PENSION
The School has an Aegon Pension Scheme for Support Staff which you will have the option to join with an enhanced employer contribution.
HOW TO APPLY Please complete an application form, including a supporting letter addressed to our Headmaster Mr Mark Howe, and return a signed copy by email to [email protected]. Application forms are available to download from the School Website under the Vacancies Page.
Closing date for applications is Midday on 15th August
Interviews will take place shortly after.
The school will review applications on a rolling basis. Early applications are encouraged.
We are committed to the safeguarding of children and young people and we expect all staff to share this commitment. All applicants will be subject to pre-employment screening, which includes an enhanced DBS, reference check and online searches prior to appointment.
Main Responsibilities
Greeting visitors, ensuring they feel welcome and their requirements are met or enquiries responded to as quickly as possible.
- Ensuring all visitors (going beyond reception) sign in and out of the building, are provided with an identity badge and are met by the relevant member of staff in line with our visitor, safeguarding and health and safety policies.
- Dealing with enquiries from visitors, parents and staff (by phone and email), including problem solving, follow up and handover to ensure all matters dealt with promptly and appropriately.
- Assist with student enquiries and student welfare, liaising with parents and staff.
- Deal with routine enquiries for factual information about the school and direct to the relevant staff.
- Ensure the reception desk and area reflect an attractive, professional image at all times.
- Collating pupil registration daily.
- Report pupil absences and lateness, locating pupils where necessary.
- Ensuring the fire register is updated and following reception staff protocol should the fire alarm sound.
- Keep abreast of events for the school day, so able to advise on school trips, sports fixtures etc.
- Ensure all electronic and hard copy filing is in place.
- Assist with administrative and clerical support to other school staff, as directed by SLT.
- Use of the school’s pupil and information management systems.
- Liaising with the kitchen staff with regards to daily dietary requirements of pupils.
- Ordering stationery and supplies and distributing accordingly, being mindful of budgets and finance protocols.
- Assisting with printing/reprographics when necessary, including distribution of incoming/outgoing post.
Person Specification
EDUCATION / QUALIFICATIONS
Essential
· Minimum 5 GCSE passes
Desirable
· A Levels ideally in a subject areas which will support excellent communication skills
KNOWLEDGE & EXPERIENCE
Essential
· Proficient with the use of IT (Google mail and docs/sheets preferably)
· Experience of database use
· Fast and accurate typing
· Well-developed written and verbal communications skills
Desirable
· Knowledge and understanding of how independent boarding and day schools operate
· Experience of working in a busy reception
· Experience of working in a school
SKILLS & ABILITIES
Essential
· Understanding the needs of young people
· Proven organisational skills, capable of multitasking, prioritising and working to deadlines
· The ability to handle multiple inputs and interruptions and to remain calm and effective
· The ability to handle confidential and sensitive information with tact and discretion
· The ability to establish good working relationships
· Excellent interpersonal skills and the ability to communicate in a friendly and professional manner with parents, prospective parents and other visitors
· Positive and professional telephone manner
· Effective problem-solving skills and uses their own initiative
· Able to work independently with initiative but also as a flexible team player
· Flexibility and willingness to adapt to changing job requirements
PERSONAL QUALITIES
Essential
· Professional
· Conscientious
· Dedicated and reliable
· Calm under pressure
· ‘Can do’ attitude with warmth and a sense of humour
Job Types: Part-time, Permanent
Pay: £13,027.00 per year
Benefits:
Work Location: In person
