Security Services has been established since 1984 and is one of the UK’s leading family-owned security systems installer. A Credit Controller is required to join our small team.
We’re looking for an experienced Credit Controller to join our Accounts Dept and help us maintain strong cash flow and customer relationships, with a solid background in end-to-end credit control. Working 5 days per week, you’ll play a key role in managing customer credit and collections, ensuring timely payments, minimising overdue accounts, and maintaining positive relationships that support our continued growth.
Main Duties:
- Actively chasing customer payments by telephone, email and letter to ensure cash is received in a timely manner and to the agreed payment terms
- Liaise with customers to resolves queries and disputes to facilitate timely payment
- Follow up on promised payments
- Processing and administration of credit card payments
- Chasing and escalation of customer queries within the business to ensure agreed resolutions are actioned to facilitate payment
- Keep accurate records of all customers contact to enable understanding of queries, and confirmation of all clients contacted
- Administering the arrears letters process, ensuring relevant customers receive the appropriate letter, and statement of accounts
- Monitor email box and respond in a timely manner to customers queries and requests
- Regular reporting to Accounts Manager on position of debt
- Additional ad hoc work within the department
Knowledge, Skills & Experience
· Experience of working in a Credit Control role
· Good telephone manner
· Committed and organised
· Proficiency in Sage 50 & MS Office Skills (Excel, Word & Outlook)
· Strong data entry skills with a focus on accuracy and attention to detail.
· Excellent organisational skills; able to multi-task, prioritise & manage own workload.
· Familiarity with administrative duties within an office environment along with good team working skills.
· Effective communication skills, both written and verbal plus professional liaison with internal & external departments.
Job Type: Part time 09:30hrs – 14:30hrs Mon - Fri
Job Type: Part-time
Pay: From £12.90 per hour
Work Location: In person
