Role description
Location: Nottingham
Permanent/ Fixed term contract for 12 months
Immediate joiners preferred
Applicants must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship
We are looking for an organised and detail focused Operations Administrator to support day today operational delivery across multiple workstreams. This role is delivery focused, requiring the ability to manage administrative and data driven tasks while consistently meeting Service Level Agreements (SLAs).
You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, responses to queries, and adherence to operational controls and procedures.
Key Responsibilities
Maintain and update consumer and commercial data across client systems
Manage workloads across multiple tasks to meet SLAs
Monitor and manage shared client mailboxes
Respond to operational queries from internal teams, clients, and suppliers
Escalate risks, delays, or data issues promptly to support SLA delivery
Use Microsoft Excel to track workloads, log activity, and support operational reporting
Handle telephone communications where required, in line with client expectations and SLAs
Follow client policies, procedures, and compliance requirements
Key Skills &Competencies
Attention to Detail: Strong focus on accuracy and data integrity
Workload Management: Ability to manage competing priorities
Accountability: Takes ownership of tasks and follows through to completion
- Organisation: Plans and prioritises effectively
Communication: Clear written and verbal communication with internal and
external stakeholders
- Teamwork: Supports colleagues and contributes positively to team performance
Essential Experience
Office based administrative or operational role
Experience working to SLAs or deadlines
User of Microsoft Excel (tracking, logging, basic reporting)
Comfortable working across multiple systems and processes
Desirable Experience
Exposure to personal debt, insolvency, or financial services environments
Experience working with shared mailboxes or operational queues
Understanding of compliance driven or regulated processes
#UST
Skills
knowledge process outsourcing,business process management,client interaction,data analysis,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
