The role
Reporting to the Heat Network & Energy Manager, you'll play a key role in managing and enhancing Southern Housing's heat network portfolio. You'll analyse technical, operational and financial data to assess network performance and help deliver our heat metering and billing programme. You'll also act as a key point of contact for resident enquiries relating to heat networks and billing.
We're looking for someone who can hit the ground running, bringing previous experience and a genuine passion for heat networks, district heating, metering and billing, and the wider energy sector. You'll have strong Excel and data analysis skills, be confident producing management reports and insights, and possess excellent communication skills, with the ability to engage effectively with both residents and internal stakeholders.
Principal duties and responsibilities include, but are not limited to:
Respond to day to day enquiries on Southern Housing’s heat networks.
Complete regulatory returns and data collection to maintain the organisation’s compliance with the heat metering and billing regulations.
Maintain the organisation’s heat metering working group.
Develop and implement performance monitoring of energy use, affordability and KPIs around heat networks.
Collect and analyse data to assess the viability of heat network retrofits, using this data to support the development of the retrofit programme.
Support development of the metering and billing strategy.
Utilise a programme of asset identification to diagnose performance and affordability issues.
This is a full-time position, working 35 hours per week, Monday to Friday. You can be based in either our Farringdon or Sittingbourne office. We offer flexible hybrid working, with an expectation of around two days per week in the office, depending on business needs and as agreed with your manager.
What you’ll need:
Relevant experience in delivery of utilities services.
A proven track record working on the key tasks within the role – procurement, financial management, data analysis, stakeholder management, preferably within the social housing sector.
Experience of working in a customer focussed environment and engaging with residents and staff; providing advice and support regarding the technicalities of heat networks and financial models to deliver these works.
An excellent knowledge and understanding of heat networks services and products, renewable energy and low carbon energy generation.
A commitment to high quality customer service.
Good level of IT skills including databases and spreadsheets.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 9th August 2026 at 23:59
Shortlisting: Monday 10th August 2026
Interviews: TBC
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
body.invert-text-links .vidcenter { display: flex; justify-content: center; } .videoContent, .videoContent iframe { min-height: 325px; } @media only screen and (max-width: 768px) { .videoContent, .videoContent iframe { min-height: 300px; } }
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.
We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
