Proposed Interview Date: Friday 14 August 2026, Monday 17 August 2026, Tuesday 18 August 2026
Closing Date: Thursday 6 August 2026
Contract Type: Temporary until 31 October 2027
Salary: FC4 £26,786.83 – £29,170.80
Working Pattern: 36 Hours per week
Location:
Bankhead, Glenrothes
As part of your application, you must provide us with a
Supporting Statement
which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the
How to Apply
section of our Career Site.
Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV.
More information is available on our Career site at
www.fife.gov.uk/jobs/supportingstatement
.
The contact centre opening hours are Monday to Friday 8am to 6pm and you will be allocated shifts 4 weeks in advance between these hours.
You will earn a competitive salary of £26,786.83 to £29,170.80 and have access to a range of benefits including local and national discounts for supermarkets, restaurants, and retail.
This role is based within the Contact Centre in the Customer Service Team. The team answers telephone calls, emails and webchats for a wide range of Council Services including Environmental Services, Waste Operations, Housing Advice, Homeless, Transportation, Registration, Planning, and Passes & Concessions. This is a Customer Service based role, and you will need to be customer focussed and provide excellent customer care whilst dealing with multiple call types. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.
We are currently shaping our future workstyles, and we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time once fully trained if this option is suitable for you.
You should have experience of providing excellent customer service and have good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team, and have experience in prioritising your own workload and managing your time whilst having the ability to work under pressure in a very fast-paced environment. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work, and change, with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills and have experience of responding quickly to changing demands and problem-solving skills.
Alternative Formats
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Job information can be made available in alternative formats, to make a request please email:
[email protected]
