Job description
As our first Senior Customer Success Manager in the APAC region, you’ll join us on our mission to accelerate growth for Shopify brands by turning more one-time shoppers into loyal customers.
You will take ownership of all customers across the APAC region, ensuring they continuously recognise the impact we deliver from our products and services. You will onboard new customers and be the main relationship owner of existing customers. You’ll also provide some technical support for customers throughout the APAC timezone and work closely with the Account Management team to drive our Net Revenue Retention, by delighting our customers, demonstrating recurring impact, spotting and mitigating churn risks, securing renewals and uncovering upsell opportunities throughout the entire customer lifecycle.
