Housing Officer
Part-time 18.5 hours and Permanent
£18,477 per annum, based on £36,954 FTE
The role:
As a Housing Officer, you will manage a portfolio of properties and deliver excellent housing management services to our customers. You will ensure tenancies are effectively managed and sustained, and will make sure our properties and communal areas meet the highest standards. You’ll investigate concerns, collaborate with customers and external partners and boost customer satisfaction within communities.
We offer hybrid working but there is an expectation that you attend the office at least twice a week, and additionally as needed.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.
Although not an exhaustive list, key responsibilities include:
- Manage a portfolio of properties, ensuring effective tenancy management and compliance with tenancy agreements, which adhere to regulatory and legal requirements.
- Conduct estate inspections and tenancy audits. Assist with the management of our grounds maintenance and cleaning contract.
- Be available and accessible to customers to provide support and advice regarding their tenancy and home, addressing concerns promptly.
- Identify and act on any health and safety issues for colleagues or customers to maintain a safe environment.
- Have a visible presence in the community, conducting regular estate and communal area inspections to ensure standards are met.
- Work collaboratively with colleagues, partner organisations, and community partners to facilitate successful outcomes for customers and enhance the overall resident experience.
About You:
At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.
For this role we are looking for individuals who have:
- Experience of working in social housing or a similar environment.
- Experience in identifying health and safety issues and taking action to resolve these.
- Case management experience, working with the general public.
- A good knowledge of current best practice in social housing and relevant housing legislation.
- Excellent communication and interpersonal skills with a variety of audiences.
- Strong problem solving skills.
- Ability to put the customer’s needs at the centre of service provision and a commitment to customer care.
- Ability to work in a team as well as on own initiative.
- Highly organised, empathetic and patient.
The successful candidate must hold a valid driver’s license and a basic DBS check will be obtained upon successful appointment of this role.
At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.
Your skills, talents, and contributions matter to us, and we look forward to supporting your success.
Together, we can build a workplace that empowers everyone.
Pay: £36,954.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home
Ability to commute/relocate:
- Bristol BS5 6XX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to attend our Bristol office 2-3 times a week as part of this role? Please let us know if there are any factors that may affect your ability to be on-site.
- Brighter Places is founded on a set of consistent values that all of our colleagues share:
We speak truth We bring it We belong We are human
Please set out how you align with our values, providing where possible examples of you putting these in action.
For a full overview of our values, please visit our 'vission & values' page on our website.
- Please say how your skills, knowledge and experience, whether paid or unpaid, are relevant to this post and how they meet the criteria set out in the person specification. Outline any achievements that may also highlight your suitability for the role.
The full role profile is available to view on the careers page of our website.
- Do you have a valid drivers license and access to a vehicle?
Location:
- Bristol BS5 6XX (preferred)
Work Location: Hybrid remote in Bristol BS5 6XX
