Contract type
Permanent/ Full- time
Salary
Up to £29,252 per annum
The Growth Company’s Employment, Justice and Health team is seeking a dedicated In Work Support Advisor to join our Restart Scheme. This role is pivotal in delivering high-quality, ongoing support to participants who have recently secured employment. You will provide regular check-ins, guidance, and interventions to help individuals sustain and progress in their roles, ensuring long-term employment success.
The Restart Scheme is a Department for Work and Pensions (DWP) initiative that provides up to 12 months of tailored, intensive support to individuals who have been on Universal Credit for over 6 months gain employment. We help people overcome barriers to employment through personalised coaching, skills development, and job search support.
The programme works closely with employers to connect participants to suitable opportunities, while also building confidence and readiness for work.
Key Responsibilities:
- Provide regular, scheduled support calls to in-work participants to ensure job retention and progression.
- Identify and escalate any “at risk” participants to Employment Advisors for early intervention.
- Offer practical advice and problem-solving support to participants facing challenges in their new roles.
- Liaise with employers (with participant consent) to address any workplace issues and promote positive outcomes.
- Accurately record all participant interactions in line with company and contractual policies.
- Monitor and document employment changes, including job losses or new employment, ensuring data is up to date and compliant.
- Collaborate with Employment Advisors across multiple sites to ensure a seamless support experience. and accurate and effective manner.
- Escalate complex cases or concerns to the Service Manager in a timely and professional manner.
About you:
- A warm, approachable style to delivery is required in order to build relationships and rapport.
- Good rapport building skills and negotiator.
- Flexible and adaptable
- Must have excellent telephone manner, good organisational skills, and excellent IT skills.
- Ability to handle difficult situations with ease.
- Negotiation skills, ability to challenge.
Skills Required:
- Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
- Knowledge of welfare to work and the customer base.
- Experience in training, education, and employment opportunities.
- Good knowledge of guidance and national standards.
- Working knowledge of all Microsoft packages.
- Knowledge of administrative systems.
- Ability to work to challenging targets and key performance indicators.
- Able to obtain information and record information accurately with high level of attention to detail.
We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.
Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else’s ideas or experiences, or AI‑generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.
At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.
Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.
We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.
If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.
We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [email protected] or call us on 0161 237 4447.
Examples include:
Meeting the hiring manager or touring the venue in advance.
Extra time for tasks.
Interview questions shared beforehand.
Accessibility software or equipment for assessments.
We’re proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we’ve removed questions about convictions from the initial application stage.
GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.
All GC colleagues will work in line with the Health and Safety at work act and the GC Health and Safety Policy.
