Technical Support
Duties:
- Provide technical assistance and support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues reported by customers
- Escalate complex issues to the appropriate team or department for resolution
- Document customer interactions, including the nature of the issue and the steps taken to resolve it
- Collaborate with other members of the technical support team to share knowledge and improve processes
- Stay up-to-date with product knowledge and industry trends to better assist customers
Experience:
- Strong problem-solving skills and ability to think analytically
- Excellent communication skills, both verbal and written
- Familiarity with computer systems, software applications, and hardware components
- Ability to work independently and as part of a team
- Customer service-oriented mindset with a focus on providing a positive experience for customers
If you are passionate about technology and enjoy helping others solve technical issues, we encourage you to apply for the position of Technical Support. We offer competitive compensation, opportunities for professional growth, and a supportive work environment. Join our team today and make a difference in the lives of our customers!
Job Types: Full-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Free parking
- Sick pay
Work Location: In person
