Deputy Housing and Homelessness Manager
2 year fixed term contract
Band 10 - £50,782
Full Time
We are seeking an enthusiastic and experienced Deputy Housing & Homelessness Manager to support the delivery of our Housing & Homelessness Service.
This is an exciting opportunity to play a key leadership role in a high-performing service, helping to prevent and relieve homelessness, improve access to housing, and deliver positive outcomes for residents.
About the Role
Reporting to Housing & Homelessness Manager the Deputy Manager will provide operational leadership across key areas of the service, including:
Administration of the social housing register
Homelessness prevention and relief
Resettlement and support for vulnerable households
You will lead and support teams delivering frontline services, manage complex casework, and contribute to driving service improvements and performance.
Key Responsibilities:
Support the management and performance of the Housing & Homelessness Service
Provide direct line management to Housing Support and Resettlement staff
Oversee delivery of housing register and homelessness functions, ensuring legal compliance and high standards
Manage and progress projects to improve service delivery, housing supply, and homelessness outcomes
Monitor key performance indicators and contribute to statutory and corporate reporting
Support budget management, funding bids, and effective use of grant funding to maximise prevention outcomes
Lead on responses to complaints, reviews, MP and Councillor enquiries, and FOI requests
Develop and implement policies, procedures and service improvements
Act as a point of escalation for complex cases, providing guidance on legislation and decision-making
Build and maintain effective partnerships with internal and external stakeholders
Experience / Qualifications:
Significant professional experience in housing and homelessness prevention
Experience of leading or supervising staff and supporting service delivery
Experience of managing complex casework and delivering customer-focused services
Experience of developing and delivering projects or service improvements
A housing-related degree or professional qualification (e.g. CIH) is desirable
Skills and Knowledge:
Strong working knowledge of housing and homelessness legislation, including the Homelessness Reduction Act 2017 and Housing Act 1996
Understanding of social housing allocations and housing register management
Ability to lead, motivate and support staff
Strong organisational skills with the ability to manage competing priorities
Excellent written and verbal communication skills
Ability to work effectively with partners and represent the Council
A proactive, solutions-focused and resilient approach
Why Join Us:
This role offers the opportunity to:
Make a real impact on homelessness prevention and housing outcomes
Contribute to service development and improvement
Develop your leadership experience within a supportive environment
Our benefits include:
28-31 days annual leave (dependant on service)
Flexible working arrangements and ability to accrue up to 2 days additional flexi leave per month (subject to operational requirements)
Defined Benefit Pension Scheme
Discount at various leisure sites
Confidential Employee Advice and Support Programme
Car and Season Ticket loans
Excellent working environment
Support for continuous professional development
Good work life balance
If you have any questions about the role please contact Emma Boyes, Housing & Homelessness Manager on
[email protected]
Closing date: 31 July 2026
Interview date: 18 August 2026
