Providing excellent customer service via in person support, over the telephone, email and the ITSM system.
Maintaining the high standards required for BUUK internal service levels.
Working in a front of house position offering in person customer and technical services.
Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals.
Support and maintenance of the meeting room conference equipment and general IT Hardware.
Proactively manage communication for all Incident/Request statuses through to resolution.
Provide user support and coaching for end-users utilising BUUK systems.
Maintaining a rapport with customers by understanding their role within the organisation.
Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all BUUK equipment.
Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards.
Any other appropriate duties as required by the Service Desk Team Leaders or Service Support Manager.
Occasional travel to Woolpit Office or other sites may be required for training and support purposes.
