Job Responsibilities
- Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
- Develop and implement operational strategies to enhance the guest experience and overall service quality.
- Monitor and maintain appropriate inventory levels for supplies and equipment.
- Collaborate with other departments to coordinate events, promotions, and special activities.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Manage budgets and financial aspects related to hospitality operations.
- Stay current with industry trends and best practices to continuously improve service offerings.
- Efficient scheduling of staff based on venue needs.
What We're Looking For
- Prior experience in hospitality management or a related role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and adapt to changing demands.
- Proficiency in hospitality management software and Microsoft Office.
- Knowledge of industry regulations and safety standards.
- Financial acumen and budget management experience.
In return we offer
- 33 days leave (inclusive of bank holidays)
- Flexible working hours
- Continuous professional development in a fast-growing company
- Food and Beverage discounts
- Discounted use of Topgolf, extending to friends and family
Salary Range £27,000- £30,000+ up to 10% bonus
You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.
As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Employee discount
- Referral programme
- Store discount
Work Location: In person
