Job Introduction
- 40 hours per week
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Monday to Friday
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£34,000 - £36,000 per annum (plus bonus eligibility)
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Company Car & Fuel Card Provided
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Sodexo Rewards & Benefits
Job Introduction
We are seeking an experienced and commercially focused Regional Services Manager to lead the delivery of high quality cleaning and support services across a portfolio of Ministry of Justice (MOJ) sites throughout the Yorkshire region.
This is a senior leadership role with full responsibility for operational performance, service delivery, financial management, compliance, client relationships, and people leadership across a designated region. You will play a key role in ensuring cleaning services are delivered safely, efficiently, and in line with contractual requirements, while driving continuous improvement, service excellence, and customer satisfaction.
What you'll do
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Lead the operational delivery of cleaning services across multiple MOJ sites
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Drive operational and financial performance, ensuring contracts consistently achieve agreed budgets, KPIs, SLAs, and service standards.
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Build and maintain strong relationships with MOJ stakeholders, clients, and internal teams to deliver exceptional customer experiences.
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Lead, coach, and develop site management teams and frontline colleagues, creating a culture of accountability, engagement, and continuous improvement.
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Ensure full compliance with contractual requirements, Health & Safety legislation, COSHH regulations, company policies, and audit standards.
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Manage regional budgets, forecasts, labour deployment, and cost controls to maximise profitability while maintaining service excellence.
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Monitor cleaning performance and service outcomes, identifying opportunities for improvement and implementing effective solutions.
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Conduct regular site visits, service reviews, audits, and performance assessments to ensure contractual obligations are consistently achieved.
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Champion a positive culture of health, safety, wellbeing, and environmental compliance across all locations.
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Support business growth by identifying opportunities to enhance services, improve operational efficiencies, and strengthen client partnerships.
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Drive continuous improvement initiatives that improve service quality, compliance, productivity, and customer satisfaction.
What you bring
Essential
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Full UK Driving Licence (must be over 25 for insurance purposes).
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Proven operational management experience within a multi-site cleaning, facilities management, or complex service environment.
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Strong leadership and people management skills with experience leading diverse and geographically dispersed teams.
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Sound knowledge of cleaning operations, industry best practices, and service quality standards.
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Strong understanding of COSHH regulations, safe handling of cleaning chemicals, risk assessments, and compliance requirements.
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Commercially astute with the ability to interpret financial data, manage budgets, and deliver profitable contract performance.
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Excellent client relationship management and stakeholder engagement skills.
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Strong organisational and planning abilities with experience managing multiple priorities and operational demands.
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Excellent communication and interpersonal skills.
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Proficiency in Microsoft Office, including Word, Excel, and Outlook.
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Self motivated, resilient, and able to work independently while supporting wider business objectives.
Desirable
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IOSH Managing Safely qualification.
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Experience working within Ministry of Justice, Government, Defence, Facilities Management, or outsourced service contracts.
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Knowledge of security conscious environments and compliance requirements associated with custodial or government facilities.
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Experience balancing client expectations, contractual requirements, and operational delivery within a complex environment.
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
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Mental health & wellbeing support
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Employee Assistance Programme for personal, legal, and financial advice
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24/7 virtual GP & lifestyle rewards
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Discounts for you & family
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Financial tools & retirement plan
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Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
