Job Purpose
The Leasehold Officer is responsible for delivering an effective leasehold management service, ensuring the accurate administration of leaseholder accounts, service charges, and ground rents. The role acts as the primary point of contact for leaseholders, providing excellent customer service while ensuring compliance with lease agreements, relevant legislation, and organisational policies. Working closely with internal teams, the Leasehold Officer supports the efficient management of leasehold properties and helps resolve enquiries and disputes in a timely and professional manner.
- Manage leaseholder accounts, including the administration of service charges and ground rent accounts.
- Prepare, issue, and maintain accurate service charge statements and supporting documentation.
- Ensure compliance with lease agreements, statutory requirements, and relevant leasehold legislation.
- Maintain accurate and up-to-date records relating to leasehold properties, agreements, and financial information.
- Act as the first point of contact for leaseholders, responding to enquiries and providing advice in a professional and customer-focused manner.
- Investigate and resolve leaseholder disputes, complaints, and account queries promptly and effectively.
- Work collaboratively with colleagues across housing, finance, and property services to support the smooth delivery of leasehold services.
- Contribute to the continuous improvement of leasehold processes and service delivery.
- Ensure all work is completed in accordance with organisational policies, procedures, and service standards.
- Previous experience in a Leasehold Officer, Service Charge Officer, or similar housing management role.
- Knowledge of leasehold management practices, service charges, and ground rents.
- Understanding of relevant leasehold legislation and compliance requirements.
- Strong administrative skills with excellent attention to detail and record-keeping.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with leaseholders and colleagues.
- Ability to investigate issues, resolve disputes, and manage competing priorities effectively.
- Proficient in Microsoft Office and housing management systems.
- Ability to work independently as well as collaboratively within a team.
- Hours per week: Full-time (hours to be confirmed)
- Location: Primarily based in Selby with flexibility to work from Richmond and Harrogate. Hybrid working available, with attendance in the office 2–3 days per week initially.
- Bi-Weekly Payments
