Job Title: Customer Success Services Specialist (German Speaking)
Location London Hybrid: You will be required to be in the London or Reading office once a week
Target Start Date: July 2026
Contract duration: 12 months
Day Rate: Competitive (Inside IR35)
Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
About the Project
We are seeking a German speaking Customer Success Services Specialist to support a global software vendor client in the Corporate segment. You will be responsible for deployment, migration, Enterprise Admin Console, identity setup, licensing, stakeholder engagement and customer enablement. You will partner with Customer Success Managers, Account Managers and Solution Consultants to improve outcomes, reduce risk and support growth.
Essential Skills & Experience
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Fluent English and German (written and spoken)
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5+ years’ experience across Customer Success, Technical Product Support or IT Asset Management (ITAM)
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Deep expertise in managing enterprise software admin consoles within a global SaaS environment, with hands-on experience of Single Sign On (SSO), Active Directory, user management and Software Asset Management (SAM) via tools like SCCM, Intune, or SaaS admin portals, ServiceNow, Flexera, etc.
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Strong project management experience leading complex, multi-stakeholder migrations and deployments, engaging IT practitioners and senior stakeholders
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Experience in complex software licensing models, data analysis and reporting
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Experience supporting enterprise security questionnaires or Digital Maturity Assessments, with a background in ITAM advisory
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Excellent communication, presentation, storytelling, organisation, customer enablement and attention to detail
Key Responsibilities:
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Lead complex deployment and migration projects end to end across large customer accounts
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Support customers with identity setup, user sync automation, domain enforcement, identity conversion, and act as the Admin Console SME
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Deliver Admin Console consultation, support licensing and buying programme discussions, and identify risks early with cross-functional teams
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Deliver 1:Many IT education sessions, Admin Console deep dives, and reusable enablement content
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Support Customer Success and Account teams with proactive insights, escalations, and relationship management
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
