Role: Gas Contract Manager
Location: Stoke-on-Trent region
Duration: Permanent
Salary: c£43,000 - £45,000 + van + fuel card + benefits package
Why Join Phoenix Group
At Phoenix Gas Services, we strive for excellence in everything we do, continuously seeking improvement and taking pride in our contributions to the company's success. As a Gas Contract Supervisor, you will be an integral part of our management team, ensuring that our operations are built on a foundation of integrity, transparency, and ethical behaviour. This role is designed for a dedicated professional who thrives on continuous learning and is committed to fostering an inclusive environment where collaboration and respect are paramount.
Role Purpose
The Gas Contract Supervisor is responsible for supervising contracts in their entirety, covering client, customer, and pre/post-installation phases. You will oversee all assigned workstreams while supporting other supervisors to ensure company expectations are consistently met. Acting as the main point of contact, you will ensure clear communication between clients, engineers, and internal teams to facilitate smooth project delivery and maintain high levels of customer satisfaction.
Core Mission: To prioritise our customers' needs, deliver exceptional service, and exceed expectations while ensuring all heating system installations and maintenance meet the highest quality, safety, and compliance standards.
Key Responsibilities & Deliverables
- Customer & Client Liaison: Act as the main point of contact for clients and customers, building strong relationships and resolving complaints in a timely manner.
- Site Surveys & Preparation: Instruct customers on the full scope of works, pipe runs, follow-on building works, and installation duration during surveys.
- Work In Progress (WIP) & Site Management: Carry out WIP inspections to ensure appropriate site setup and work practices in accordance with gas safety regulations.
- Quality Control & Inspections: Conduct regular inspections and technical audits of completed works to identify improvement areas and ensure compliance with industry standards.
- Health & Safety Compliance: Implement and enforce safety protocols to minimise risks, prevent workplace accidents, and ensure engineers follow best practices regarding PPE, gas detection, and emergency procedures. Monitor health and safety hazards in the workplace and ensure the business complies with all relevant safety legislation.
- Administration & Paperwork: Liaise with the administration team to ensure the smooth running of contracts and compile and monitor engineer van stocks. Obtain, inspect, and submit all relevant post-installation paperwork to the office for processing.
- Engineer Support & Representation: Deliver training sessions, toolbox talks, and briefings on gas safety regulations and new industry practices. Ensure all operatives wear clean, presentable company-issued uniforms, wear protective footwear, and maintain clean vehicles inside and out.
Person Specification
Experience & Qualifications
- Must hold all relevant gas qualifications, including cookers and fires.
- Valid SMSTS (Site Management Safety Training Scheme) certification.
- Valid Asbestos Awareness training.
- Previous experience in project and contract management, overseeing heating system installations contracts.
- Desirable: OFTEC accreditation.
- Desirable: Unvented Hot Water Systems certification.
- Desirable: IOSH Managing Safely or equivalent Health & Safety qualification.
Core Competencies
- Accountability & Integrity: Takes ownership of work, meets strict deadlines, and conducts operations with honesty, transparency, and ethical behaviour at all times.
- Leadership & Mentorship: Ability to mentor engineers to enhance technical skills and customer service capabilities.
- Problem-Solving: Capable of providing technical support to engineers and assisting with troubleshooting complex heating system issues.
- Safety Conscious: Highly proactive in monitoring site health and safety risks, ensuring best practices regarding PPE, gas detection, and emergency procedures.
- Continuous Improvement: Stays informed about new heating technologies, energy-efficient solutions, and industry trends to identify opportunities for improved service delivery.
Pay: £43,000.00-£45,000.00 per year
Work Location: In person
