Job Overview
We are seeking a friendly and professional Front of House Team Member to join our dynamic team. This role involves providing exceptional customer service, ensuring a welcoming environment for all visitors, and supporting daily operations. The ideal candidate will be enthusiastic, well-presented, and able to work efficiently in a fast-paced setting.
Duties
- Greet customers warmly upon arrival and assist with their enquiries
- Manage reservations and bookings accurately using our booking system
- Handle customer payments and issue receipts in accordance with company procedures
- Maintain cleanliness and organisation of the reception area
- Provide information about services or products offered, ensuring customer satisfaction
- Support team members with daily tasks to ensure smooth operations
- Address customer feedback professionally and escalate issues when necessary
- Assist in organising events or promotions as required
- Follow health and safety guidelines to ensure a safe environment for staff and visitors
Experience
- Previous experience in customer service, hospitality is essential.
- Excellent communication skills, both verbal and written
- Friendly, approachable manner with a positive attitude
- Ability to work effectively as part of a team and independently when needed
- Organised with strong attention to detail
- Flexibility to work during peak hours, including weekends and bank holidays
- Must be reliable , honest and smart appearance ( work tops provided)
working in a great team that work in a fun friendly atmosphere
Please note hourly rate is approx and includes tips . Average tips £2-3 per hour
Pay: From £14.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Work Location: In person
