Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.
What we offer
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Competitive Salary: Reflecting your skills and experience
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Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
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Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
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Comprehensive Benefits:
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Pension plan (up to 7% employer match)
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Life assurance
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Employee assistance program
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Referral scheme
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Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
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Career Development: Extensive growth and advancement opportunities
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Free Onsite Parking: Hassle-free commuting
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Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
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Manage and respond to FM enquiries across phone, email, and digital channels
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Resolve complaints and feedback at first contact or escalate appropriately
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Collaborate with internal teams to troubleshoot and resolve service issues
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Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
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Support daily routines and contribute to continuous service improvement
What We Look For
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Clear and confident communication skills
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Strong time management and multitasking abilities
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Experience in fast-paced environments and B2B customer service
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A collaborative mindset and solution-oriented approach
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Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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