We are now accepting applications for the following position:
OPERATIONS MANAGER
RESPONSIBILITIES INCLUDE:
- Oversee daily beach operations including beach chair management,
cabana and equipment rentals, and overall beach service flow.
- Manage and supervise a team of approximately 18-20 beach and service
team members.
- Ensure all beach areas are properly set up, maintained, and secured
throughout the day.
- Maintain operational readiness for peak periods and high-volume days.
- Ensure exceptional guest satisfaction from arrival through departure.
- lead the team in delivering service aligned with Forbes hospitality
standards.
- Engage with guests on the beach to resolve issues and enhance
experiences.
- Monitor guest feedback and implement service improvements where
necessary.
- Oversee the beach F&B service cycle including order taking, food and
beverage delivery, and clearing of service items.
- Ensure efficient service of bento boxes and beach dining offerings.
- Coordinate closely with the kitchen, bar, and restaurant teams.
- Monitor beach F&B inventory and ensure proper stock levels.
- lead, coach, and motivate the beach operations team.
- Establish and enforce service standards and operational procedures.
- Conduct daily briefings to ensure team alignment with service
expectations.
- Support staff training to maintain Forbes-level service standards.
- Ensure the highest standards of beach cleanliness and presentation.
- Monitor removal of used equipment, food containers, and service items
from the beach.
- Maintain a safe and visually appealing beach environment.
- Serve as the primary liaison between Bonny Moon Beach Club and
neighboring hotels including Kimpton Seafire Resort+ Spa and Hotel
Indigo Grand Cayman.
QUALIFICATIONS:
- Minimum 5-7 years of hospitality operations experience, in luxury beach
clubs or resort environments.
- Strong background in guest service leadership and team management.
- Experience overseeing operations in high-volume environments.
- Proven ability to manage teams of 15+ staff members.
- Knowledge of luxury service standards (Forbes or similar) a must.
- Experience working
Salary: USD$70,000- USD$90,000 Per Annum
Benefits: In accordance with Cayman Islands law
Location: Bonny Moon Beach Club, Grand Cayman
Employment Type: Full-Time
