Pay: Up to £28,647 per year
Job Description:
Business Operations Coordinator
Location: Wakefield
Contract: Permanent
Are you an organised, tech-savvy operations professional who thrives in a fast-paced environment and loves making things run smarter, smoother, and more efficiently?
We’re looking for an ambitious Business Operations Coordinator to join a thriving and growing financial services business in Wakefield. This is an exciting opportunity to become part of a high-performing, people-focused team where your ideas are valued, your development is supported, and your career progression is genuinely encouraged.
This is far more than a traditional operations role. You’ll play a key part in driving operational excellence, improving systems and processes, supporting business growth, and helping to deliver an exceptional client experience.
If you enjoy variety, problem-solving, collaboration, and using technology to create better ways of working we’d love to hear from you.
Why Join Us?
- Join a successful and expanding business with ambitious growth plans
- Be part of a supportive, collaborative, and culture-driven team
- Excellent opportunities for learning, upskilling, and professional development
- Work closely with senior leadership and contribute to business improvement initiatives
- A varied role with real responsibility and the opportunity to make an impact
- Modern, forward-thinking environment embracing technology, automation, and AI tools
The Role
As Business Operations Coordinator, you’ll provide high-level operational, technical, and administrative support across the business, helping ensure the smooth day-to-day running of the office and supporting continuous improvement across systems, processes, and client service delivery.
You’ll act as a central point of coordination across the business, working closely with leadership and stakeholders to improve efficiencies, maintain high-quality standards, and support ongoing growth initiatives.
Key Responsibilities
- Provide operational and administrative support across the business
- Support training and development for team members, including creating guides and sharing best practices
- Investigate and resolve complex operational queries and issues
- Maintain and improve Standard Operating Procedures (SOPs) and internal documentation
- Build strong relationships with clients, providers, and third parties
- Produce accurate client communications, reports, and management information
- Support business decision-making through reporting, analysis, and data insights
- Drive operational efficiencies using technology, automation, and AI solutions
- Support and enhance Salesforce workflows, dashboards, and reporting
- Assist with business process optimisation and continuous improvement initiatives
- Support office coordination and ensure a professional, client-ready environment
- Maintain accurate and reliable client and operational data records
About You
We’re looking for someone who is proactive, detail-oriented, and passionate about delivering high standards.
You’ll ideally have:
- Previous experience in an operations or business support role within financial services or a related sector
- Experience using CRM systems such as Salesforce
- Strong IT skills, including Microsoft Office and Excel
- Excellent communication and relationship-building skills
- Outstanding organisational skills and attention to detail
- The ability to manage multiple priorities effectively
- A positive, adaptable, and solutions-focused mindset
- Confidence working independently and collaboratively within a team
- A passion for continuous improvement and learning
What Success Looks Like
In this role, you’ll become a trusted and valued part of the business someone who helps teams work more effectively, improves processes, supports growth, and contributes to a positive and high-performing culture.
Other benefits
- 25 days annual leave plus bank holidays (an additional day will be added after 2 years continuous service up to maximum 28 days)
- 3 days closure over Christmas not taken from annual leave
- 35 hours Monday to Friday (9-5) with an hour lunch
- 6% company pension
- Salary Exchange available
- Performance Based Bonus Scheme available after probation passed - up to 10% of salary per year
This is an excellent opportunity for someone looking to build a long-term career within a growing organisation that genuinely invests in its people.
Ready to take the next step in your career? Apply today and be part of an exciting journey.
Pay: Up to £28,647.00 per year
Work Location: In person
