Introduction:
Primex Plastics is a plastic processing business based in Newton Aycliffe, supplying both the UK, EU and wider export territories across a broad variety of industries. We are a smaller subsidiary of the wider Primex Plastics Corporation, who have 8 manufacturing sites across the USA.
The Role:
Due to our current and future planned growth as a business, we are looking to expand our Customer Service team to maintain the high level of service that our customers have come to expect. We are therefore looking to immediately recruit a full-time (37.5 hours) Customer Service Assistant to work in our small Customer Service team.
The role will entail:
- Day to day administration and correspondence with customers – with a focus on building lasting relationships
- Order input and order acknowledgment processing
- Scope to grow the role to be able to offer sales quotations and work on pricing lists
- Order planning input and organisation of transport for deliveries
- Dealing with customer complaints.
The Person:
This is a busy and varied role and will require an individual who works well under pressure, enjoys working as part of a team but is also happy to work on their own.
We are looking for a personable and dedicated person who is able to form strong relationships with our customers. The candidate should have good listening and comprehension skills, a patient attitude and due to the nature of a customer service role, the candidate must be detail orientated to ensure instructions from customers can be followed correctly. They should be competent in Microsoft Excel & Outlook.
With Primex being a small tight knit team in the UK, they must be a team player able to work well with others and be willing to help out others towards our shared common goals.
Due to our exporting activities language skills would be an advantage, however not essential.
Compensation:
- Competitive salary
- 25 days paid holidays
- Company pension scheme (after qualifying period)
- Target-based quarterly bonus scheme
- Annual company performance bonus scheme
- Life Assurance (after qualifying period)
- BHSF Scheme (after qualifying period)
If you would like to be considered for this role please send your CV along with a short cover letter to Naomi Grimes. Advert will close Friday 4th September 2026 at 5pm.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
