JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Title
Supervisor
Role Level
Specialist
Location
London 1 BG
Relationships
Internal: Team / Engineering
External: Clients / Suppliers
Main Duties and Responsibilities
Role Overview
The Supervisor delivers best-in-class engineering services, achieving 100% uptime while meeting Planned Preventative Maintenance (PPM) schedules in line with contractual obligations. This role is responsible for directing effective corrective maintenance, planning for Critical Environment and Risk Management, and driving industry-leading standards. The primary objectives focus on service delivery, quality, and performance that underpin both JLL WPM and JLL's vision for engineering excellence.
This is a key position requiring excellent teamwork, relationship management, and technical skills. You will play a pivotal role within the contract by supporting the wider team with a "one team ethos" while ensuring we deliver our contractual obligations and achieve excellence throughout the exciting journey of this innovative building.
Key Responsibilities
Key Responsibilities
The Supervisor's role is varied and offers the opportunity to work at the forefront of building technology innovation. This position requires developing an in-depth understanding of the BMS Tridium head-end system and DesOps, while driving IoT solutions, building efficiency initiatives, and supporting our commitment to sustainability and wellness standards including WELL and BREEAM certifications.
Service Delivery & Client Management
Represent the hard services team and ensure successful site support for all engineering requirements
Serve as the main interface with site client teams, developing strong relationships with key clients and stakeholders
Cover for the Contract Delivery Manager when required for all technical activities
Monitor and interface with clients to carry out all user requirements and requests, ensuring Change Requests are submitted on time and correctly
Establish and agree client Service Level Agreements (SLAs), measuring compliance and performance to cover business continuity, customer satisfaction, and communication
Compliance & Quality Assurance
Conduct audits in line with JLL WPM and JLL processes
Manage compliance upkeep along with site logbooks and Corrigo CAFM System
Ensure all Critical Service processes are developed with a common approach and meet client requirements or appropriate SLAs as per contractual obligations
Ensure all technical activities are carried out to meet JLL WPM health and safety and client safety requirements
Ensure Specialist Service Providers are managed effectively, including confirming worksheets are signed off, quality of work is inspected, and recommendations are swiftly processed
Operations & Maintenance Management
Monitor the Planned Preventative Maintenance (PPM) system to achieve 100% uptime
Plan, control, and monitor operations and maintenance throughout the building through reporting and audit reviews
Maintain the Asset Management Plan and monitor criticality and condition of assets
Provide benchmarking of equipment and performance
Plan and manage major building shutdowns and critical work events
Review plant and system performance, highlighting solutions and progressing Continuous Improvement and appropriate benchmarking programs
Innovation & Sustainability
Work with smart systems to drive energy performance optimization
Support all agreed ESG outputs and sustainability initiatives
Drive building efficiency initiatives aligned with WELL and BREEAM certification standards
Team Leadership & Development
Develop and manage the technical team with appropriate skills to meet client requirements
Develop and maintain a service team culture focused on improving self-delivery and self-perform capabilities
Provide emergency response leadership, managing the on-site team and communications
Tenant & Stakeholder Coordination
Manage and support tenant fit-outs, including planning, facilitating, and recording
Attend key stakeholder meetings to ensure alignment and successful project delivery
Experience and Qualifications
Experience and Qualifications
Essential Qualifications
Recognized apprenticeship, Degree qualification, HNC in Electrical Engineering, or equivalent
Minimum of 5 years' experience in engineering services within critical environments and/or new build projects
High level of technical awareness within FM and new building environments, including:
- Power & Distribution (LV, MV, HV)
- UPS and emergency electrical generation
- HVAC and cooling systems
Technical Knowledge & Skills
Strong understanding of Planned Preventative Maintenance (PPM), Risk Management (RM), and CAFM systems
Proficiency with Building Management Systems (BMS) and control systems
Experience with smart systems and building technology innovation
IT literate with strong digital competency
Leadership & Management Capabilities
Proven management and leadership skills with the ability to develop and motivate technical teams
Strong organizational skills with a collaborative leadership style
Ability to multitask and work autonomously, planning and managing work under time constraints
High level of initiative with drive to continuously improve building operations and technology integration
Communication & Interpersonal Skills
Excellent written and verbal communication skills
Outstanding customer service skills and client-facing abilities
Ability to interact effectively with all levels of staff, management, and customers
Comfortable working within a team environment while contributing to group success
Personal Attributes
Enthusiasm and proactive approach to achieving the highest standard of operation
Smart, presentable, and professional appearance
Integrity, honesty, and punctuality
Collaborative team player who works effectively to achieve common goals
Logical thinker with strong troubleshooting and problem-solving capabilities
Adaptable and flexible approach to work requirements, willing to embrace technological change
Customer-focused with an innovative mindset
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
