Job Summary
This role is responsible for delivering end-to-end customer service and operational support, including managing orders, handling enquiries, and resolving issues. It involves building strong relationships with existing customers while supporting new business development, as well as overseeing inventory levels and ensuring timely and accurate delivery. The position requires close coordination with internal teams and international branches to maintain smooth operations. Additionally, the role includes monitoring performance through reporting and maintaining accurate data across systems while supporting continuous improvement across the supply chain.
This role requires candidates to be able to work 2–3 days per week from one of our Apollo offices in either Spain or France. The offices are located in the below cities:
- Apollo France – Mazères (close to Toulouse)
- Apollo Spain – Seville
Key Responsibilities:
- Customer service - receiving, confirming orders, providing information, accepting complaints
- Maintain and develop good relationships with the ACTIVE and develop NEW customers.
- Checking the customer's order books according to their needs, comparing them with ours, analysing and sending back full feedback to the customer in a timely manner.
- Inventory control to ensure continuity of supply and support the purchasing department.
- If necessary, work with Operations to see if transfers may be needed to move inventory between different company locations.
- Checking reports, creating and analyzing them, and submitting necessary information to superiors and other employees of the workplace.
- Daily liaison with branches in France, Poland, the United Kingdom and India.
- Monthly or weekly briefings - presenting his/her duties and goals for the day and updating them in writing with the completion status.
- Alerting superiors and co-workers about any potential problems affecting failure at any of the stages from receipt of the request for quotation, to delivery at the customer's site at the designated place and time.
- Monitoring deliveries Vs shipping documents and supporting the warehouse.
- Monitoring the progress of the order from receipt to delivery at the customer's site.
- Checking or providing documents if requested by customers at designated locations.
- Monitoring customer portals and on-time delivery.
- Checking and updating ODD (Original Due Date) dates on the Supplier Portal on an ongoing basis. Contacting the customer for changes in ODD dates.
- Reliably and efficiently carry out work assigned by superiors within the set deadlines.
- Actively participate in meetings assigned by superiors as well as colleagues.
- To co-create and actively update the company's dispatch calendar with other co-workers monthly.
- If new people are hired for the customer service department, train them according to the top-down plan.
- Contacting the IT department in case of problems.
- Operation of Ms Office, Teams, Outlook applications.
- Pricing by calculating margins of parts existing in the company's inventory or searching for other resources available in the market.
- Performing other activities assigned by the supervisor.
Education, Experience & Qualifications:
- 4 years Proven experience in customer service, order management, or supply chain/operations roles.
- 4 years Demonstrated experience managing orders, inventory control, and customer relationships.
- Strong analytical skills with experience in reporting and data analysis.
- Proficiency in Microsoft Office (Excel, Outlook, Teams); experience with ERP systems or customer/supplier portals is an advantage.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced, international environment and collaborate with cross-functional teams.
- Proven ability to manage multiple priorities and meet deadlines.
- French speaking candidate preferred.
