About the Role
Iaccarino Technologies Ltd operates within technology services, IT operations, business systems, digital solutions, client support, and service delivery.
We are seeking an IT Operations Director to lead technology operations, improve service performance, oversee internal systems workflows, and support continued business growth. This role is ideal for an experienced technology leader with a strong background in IT operations, service delivery, infrastructure support, systems management, or digital business operations.
Why Join Us?
Senior Technology Leadership
Take a key leadership role in managing IT operations, service standards, and technology performance.
Professional Technology Environment
Work within a structured company that values reliability, innovation, organisation, and practical solutions.
High Business Impact
Help improve systems performance, strengthen client service delivery, and support long-term operational success.
Career Growth
Build senior leadership experience across technology operations, team management, process improvement, and business systems.
Key Responsibilities
- Lead daily IT operations, technology workflows, and service delivery activities
- Oversee team performance, system support, operational planning, reporting, and service standards
- Coordinate with clients, technical teams, vendors, internal departments, and senior stakeholders
- Monitor service quality, system reliability, issue resolution, and operational risks
- Develop strategies to improve IT processes, productivity, security awareness, and client satisfaction
- Support staff development, workflow improvement, training, and leadership planning
- Prepare senior-level reports, technology updates, and operational recommendations
- Ensure IT activities follow company procedures, timelines, and service expectations
What We Are Looking For
Experience
- Strong experience in IT operations, technology services, systems management, infrastructure support, digital operations, or service delivery
- Previous senior management or department-level leadership experience is preferred
- Experience working with technical teams, vendors, business clients, or managed service workflows is an advantage
Skills
- IT operations leadership
- Technology service delivery
- Systems and infrastructure coordination
- Team leadership and performance monitoring
- Vendor and stakeholder communication
- Reporting, documentation, and process improvement
- Budget monitoring and operational planning
- Strong organisation, problem-solving, and decision-making skills
Education
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Operations Management, or a related field is preferred
- Professional certifications in IT service management, project management, cloud services, cybersecurity fundamentals, systems administration, or leadership are an advantage
Pay: £78,000.00-£108,000.00 per year
Benefits:
- Company events
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
