NHSP ID: 90487
Job Title: Clinical Support Team Administrator
Department: Central CAMHS (Child and Adolescent Mental Health Services)
Duration: This is a temporary role, and it is currently due to last until roughly May 2027
Location: Mary Chapman House, 120 Hotblack Rd, Norwich, NR2 4HN
Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm
Pay Banding: Band 3 – £14.05 per hour
Trust: Norfolk and Suffolk NHS Foundation Trust
The postholder must have the following experience:
Secretarial experience
Minute Taking experience
Ability to proof-read letters
NOTE: This is for a Mental Health Service dealing with children up to the age of 14 - the postholder could potentially be subject to distressing situations and information.
Job Description
ROLE SUMMARY
· Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
· Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
· Supervise lower banded staff.
DUTIES AND RESPONSIBILITIES
Clinical Support
· Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
· Use electronic systems to input and access information as required by the clinical multidisciplinary team.
· Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
· Liaise with clinical team members in relation to urgent referrals or other emergencies.
· Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
· Take and process minutes for teams (across the Locality).
Communication
· Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
· Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
· Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
· Liaise in a professional manner with each member of the team, providing relevant information.
· Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Knowledge & Training
· Undertake professional development as identified in appraisal and supervision.
· Enter and retrieve day to / from Trust Electronic Systems to support data quality and business performance.
General
· Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
· Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
· Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
· Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
· Provide cover for other administrative staff during holidays and sickness, across the Locality.
· Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
· Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
· Be responsive, adaptable and flexible to working across the locality bases.
· Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates - work this week, get paid next week
· Essential support when you need it- 24/7 365 days - call us anytime
· Multi locational - work across neighbouring Trusts
· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities - Keep up with the essentials and more
· Build holiday allowance for every shift you work - your work life balance is important to us
· Stakeholder pension scheme available - a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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#INDAC
Pay: £14.05 per hour
Application question(s):
- Do you have the ability to proof-read and process letters?
Experience:
- Secretarial: 1 year (preferred)
- Minute Taking: 1 year (preferred)
Work Location: In person
