We are looking for a full-time Funeral Arranger to strengthen of our arranging team ahead of an upcoming retirement from the role.
Previous experience in the funeral industry preferred, but not essential. Training will be provided.
Purpose:
As a Funeral Arranger you will be required to arrange funerals plus assist in all administrative tasks as required. You will ensure that funerals meet the requirements of the client and are compliant with the company’s policies and procedures and the National Association of Funeral Director’s (NAFD) Funeral Director Code.
Location: Office located on Wirral - Training to take place at our Heswall premises (179 Telegraph Road, CH60 7SE)
Working Hours: 9.00 am – 5.00 pm (37.5 hours)
Monday – Friday with 30-minute lunch break
Salary: starting from £13.67 per hour
Role Responsibilities:
- You will be the main point of contact for clients arranging a funeral, providing support and guidance.
- You will help clients understand the products and services available to them ensuring their individual needs are met whilst considering their budget, whether this be for an at-need funeral or a pre-paid funeral plan.
- You will complete all paperwork relevant to the funerals you arrange including statutory paperwork for crematoriums and cemeteries, along with letters and estimates for clients. All paperwork must be completed accurately and on time.
- You will hand over detailed instructions to the allocated Funeral Director who will conduct the funerals you have arranged.
- You will be expected to arrange pre-paid funeral plans in line with Financial Conduct Authority (FCA) regulation.
- You will perform reception duties at your branch including answering the telephone and emails, welcoming clients and showing clients through to the chapel of rest.
- You will take payments by cash, cheque and the virtual payment terminal.
- You will ensure your branch is kept clean and tidy, maintaining the high standards and immaculate presentation that we expect from all our branches.
- You will promote the business within the local community.
Required skills:
- Excellent written and verbal communication skills, accuracy is paramount.
- Compassion and empathy.
- Computer literate including MS Word, Excel and Teams, with the ability to learn how to use bespoke software.
Benefits:
- Pension contributions of 5%.
- 28 days annual leave (inclusive of Bank Holidays) which increases with length of service.
- Medicash cash plan after 12 months of employment.
- Life Assurance policy after 12 months of employment.
Are you interested in the role?
Please submit your CV via Indeed along with a cover letter explaining why you would be interested in the role and why you think you’d be a suitable candidate.
The interview process:
We may choose to commence interviews whilst the job post is still live.
If you are selected for interview you should expect a Teams call in the first instance with an in-person interview to follow if we choose to progress the application.
Pay: From £13.67 per hour
Benefits:
Work Location: In person
