We are looking for a professional and organised Dental Receptionist to support the smooth and efficient running of the Emergency Dental Service.
In this role, you will provide a range of reception and clerical duties, working closely with Dental Officers and Dental Nurses to ensure patients receive a high-quality service. You will be responsible for managing your own workload on a daily basis, including appointment handling, record keeping and general administrative tasks.
You will act as a first point of contact for patients, both in person and over the telephone, demonstrating excellent communication and customer care skills at all times. A professional manner and a compassionate approach are essential, alongside a clear understanding of the importance of confidentiality.
Working within Health Board policies, you will use your initiative to manage tasks effectively while recognising when to seek guidance or support. This is a varied role well suited to someone who is reliable, flexible to meet the needs of the service, and able to work efficiently in a busy patient-facing environment.
Be responsible for updating the Out of Hours Service with details of patient treatment and outcomes.
Undertake general Reception duties such as greeting patients and answering the telephone, either dealing with the query or referring to an appropriate member of staff.
Liaise with Out of Hours regarding appointments.
Deal with general queries and recognise when issues are more complex and require referral to other members of the Healthcare Team.
Organise own tasks/ plans and prioritise own workload.
Ensure Dental Records/ Notes are available for the appropriate Dental Officer.
Receive and record any payments as they arrive and liaise with the Assistant Directorate Manager.
Replenish stocks of forms as required.
Replenish printers with paper.
Monitor waiting rooms to ensure they are kept in a reasonable neat and tidy manner.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
