About Us
Oradent is a forward-thinking, multi-site organisation with a strong focus on delivering exceptional patient care. Our Rochester practices provide both NHS and private dental care to the local community. We pride ourselves on creating a welcoming, supportive environment where our team can develop and thrive. The successful candidate will receive full training and a personalised development plan, with ongoing support to help them build their career within the practice. You will be supported by our dedicated Operations team, including the Practice Manager and Operations Manager, plus other supporting roles, who work closely with our hardworking support teams and practice leads to ensure every team member has the guidance and resources they need to succeed.
About the role:
Oradent Dental Care Rochester (High Street) has a fantastic opportunity for a Dental Receptionist to join their friendly and dynamic front of house team. The position itself would be based at our High Street practice with occasional work at the City Way practice too. The person we are looking for needs to be an enthusiastic people oriented team member who thrives to motivate and bring the best out of people, with a flair for professionalism within the workplace by coming up with brilliant ideas to help increase patient and team satisfaction as well as improve practice efficiency and patient service. Ideally the Dental Practice Receptionist would have impeccably high standards.
- Take ownership of the daily and weekly tasks to be completed by the reception team.
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs.
- Build and nurture great working relationships with the Clinical team.
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries.
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI).
- Always adhere to dentist policies and procedures.
- Welcome patients whether it be in person or over the phone, establish the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner, always communicating information about waiting times.
- Accurately update and protect patient information including on the patient electronic database.
- Book next appointments before the patient leaves and action reminders including courtesy calls.
- Ensure the practice continues to grow and attract new patients.
- Provide a friendly and polite service to all patients that attend the practice.
- Answer all inquiries in a professional, empathetic, polite and courteous manner and book appointments as needed.
- Take and relay accurate messages for clinical staff.
- Deal with queries and patients at reception via phone and email.
- Report any problems to the clinical lead / Clinical Services Manager as appropriate.
- Money movement, including banking.
- Record keeping in line with GDPR and practice procedure.
- Work closely with clinical staff to ensure optimal diary management.
- Excellent written and verbal communication skills.
- Discussing treatment plans and costs.
- Your drive to constantly deliver and improve the patient journey in line with Oradent Dental Care’s Visions and Values will enable your success in this role.
- Sending out appointment reminders and recalls.
- Dealing with patient referrals.
- Contacting laboratories and checking lab work.
Hours: 42.5 hours - Flexible shift pattern to include at least one late evening a week with occasional Saturdays on an adhoc practice needs basis. Full-time or part time will be considered, permanent contract.
Qualifications
- GCSE subjects, particularly English and Maths
Experience
- Have a polite, courteous, caring and compassionate demeanour.
- Be organised, and able to manage variable management situations.
- Experience with compliance protocols.
- Dental or Medical Receptionist: 1 year (preferred)
- Ideal candidate would have experience using Dentally software
- Receptionist: 1 year (preferred)
Skills
- Good organisational skills.
- Able to demonstrate initiative.
- Flexibility and adaptability to meet the needs of the business.
- Excellent customer/patient service skills.
- Proven ability to work effectively in a team and build strong relationships with the practice team to create a one team environment and independently as required.
- Excellent interpersonal skills including a professional and welcoming manner.
- Commitment to further training and self-development.
- Must be an excellent communicator over the telephone and face to face.
- Excellent organisational skills and time management skills in order to manage multiple tasks and process timelines.
- Good IT skills and operate a computer based system for patient information.
- Excellent verbal and written communication skills.
- Willingness to learn about all products and services offered.
Pay: £13.00 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
