.Location: Wigan
Hours: Part-Time
We are a family run business based in the Wigan area, we are one of the leading seasonings companies within the UK, who pride our self's on our 5* customer service
We are looking for two organised, reliable and enthusiastic Customer Service & Operations Assistants to join our growing team.
This is a varied role that combines customer service, administration and order fulfilment. No two days are the same, so we're looking for people who are happy to get involved wherever needed and who enjoy working as part of a busy team.
Available Positions
Position 1
- Monday: 9:00am – 5:00pm
- Tuesday: 9:00am – 4:00pm
- Thursday: 9:00am – 4:00pm
Position 2
- Wednesday: 9:00am – 4:00pm
- Thursday: 9:00am – 4:00pm
- Friday: 9:00am – 5:00pm
Key Responsibilities
- Responding to customer enquiries via phone, email and social media
- Providing excellent customer service and resolving customer queries
- Processing and packing customer orders accurately
- Preparing and packing trade and wholesale orders
- Assisting with filing and general administration
- Updating internal records and paperwork
- Supporting the Operations Manager with day-to-day tasks
- Assisting with stock-related activities when required
- Helping maintain an organised and efficient working environment
We're Looking For Someone Who:
- Has excellent communication skills
- Is confident speaking with customers on the phone
- Is highly organised and able to multitask
- Has good attention to detail
- Is reliable, punctual and hardworking
- Can work efficiently in a fast-paced environment
- Is comfortable using computers, emails and online systems
- Has a positive, can-do attitude
- Enjoys working as part of a team
Desirable Experience
- Customer service experience
- Administration experience
- Order processing or e-commerce experience
- Warehouse, packing or fulfilment experience
What We Offer
- Friendly and supportive team environment
- Varied role with opportunities to learn different areas of the business
- Staff discount on products
- Full training provided
- Long-term opportunity within a growing business
If you enjoy a varied role where you can combine customer service, administration and practical tasks, we'd love to hear from you.
Job Type: Part-time
Pay: £11.00-£13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- do you have experience using Microsoft Excel?
- Do you have experience using Microsoft Word ?
- Are you competent with uploading invoices on Xero?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
