Britannia overview
Britannia Garment Packaging (Britannia Labels Ltd) is a privately owned garment labelling, ticketing and packaging business, founded in Leicester in 1976. We partner with retailers and brands to deliver trim and packaging programmes that support product presentation, compliance and supply chain efficiency. Our range includes care and woven labels, swing tickets, packaging and intelligent labelling (including RFID), delivered through a network of approved manufacturing and service partners. The business is known for a practical, customer-focused approach, strong standards on quality and responsible sourcing, and reliable delivery across global supply chains.
Role overview:
We are recruiting an Account Manager to maintain and develop relationships with assigned customers, deliver profitable sales growth, and support wider commercial activity. In addition to core account management, the role supports existing retail customers plus project work focused on new customer opportunities and business development. The role will involve significant communication with our global production sites.
Key responsibilities
- Manage assigned customer accounts: relationship management, account planning and day-to-day commercial ownership.
- ·Deliver sales and margin targets and support strategic objectives within key accounts.
- ·Co-ordinate internal stakeholders to ensure customer needs are met (operations, customer service, technical/production as applicable).
- ·Support existing retail customers: service levels, issue resolution and customer satisfaction.
- ·Support business development projects: identify new opportunities, assist lead generation, and contribute to proposals and handover.
Candidate profile (must-have)
- Proven experience in account management (garment labelling or similar sector preferred but at minimum a print industry or related experience).
- ·Strong relationship-building skills with the ability to work with key decision makers.
- ·Commercially astute and financially aware (able to understand profitability and manage margins).
- ·Excellent written and verbal communication, plus strong organisation and follow-through.
- ·Problem-solving mindset and flexibility to adapt to changing priorities.
- ·Strong use of Microsoft 365 applications
Desirable
- Understanding of RFID
- Experience in printing/manufacturing environments helpful but not essential (training provided; must be able to learn processes quickly)
What success looks like (first 3–6 months)
- Build strong relationships with the existing customer base and deliver excellent day-to-day support.
- Own an effective account plan for key customers and demonstrate a clear pipeline of opportunities.
- Meet agreed sales/margin targets (or show clear progress against them).
- Work with our Marketing Consultant for lead generation and marketing projects.
Practical details (to confirm)
Location:
Centurion Way, Meridian Business Park, 22a Centurion Way, Leicester LE19 1WH
Working pattern:
Standard working week; some unpaid overtime may be required
Salary:
£35k -£45k dependant on experience
Benefits:
Annual bonus + 25 days holiday + Bank Holidays
Start date:
TBC
Reporting line:
To be confirmed
Working Conditions:
· Standard working week.
· Some unpaid overtime may be required to fulfil the job duties; salary reflects the extra commitment required.
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
